Report: #1263320

Complaint Review: Solo Haven The Hand & Foot Sanctuary

  • Submitted: Fri, October 23, 2015
  • Updated: Fri, October 23, 2015
  • Reported By: GilbertsGrapes — Acworth Georgia USA
  • Solo Haven The Hand & Foot Sanctuary
    134 Powers Ferry Road Suite B
    Marietta, Georgia
    USA

Solo Haven The Hand & Foot Sanctuary Solo Haven - Groupon refunded after EXPIRATION Aarika IS RUDE & Inadequate Business Owner Immigrants in Indonesia have a better chance of becoming a citizen than you do of booking a mani/pedi. TERRIBLE Customer Service. Service Industry, lol. Marietta Georgia

*REBUTTAL Owner of company: At least

Show customers why they should trust your business over your competitors...

 

Thanks to Groupon, Solo Haven is a great example of how ANYONE can run a business. I waited on hold for 30 minutes to speak to a Groupon representative and had NO issue getting a refund AFTER the expiration date. I honestly can't believe Solo Haven/Aarika Dillard is in business. I LOVE buying/shopping/trying local & think Groupon is great for local business exposure. It's companies/people like this, Groupon needs to disassociate from. Still love Groupon!
 

From: Me
Date: Fri, Oct 23, 2015 at 11:39 PM
Subject: Re: Fwd: Re: Appointment
To: info@solohaven.con


Ms. Solo Haven,

I'd like to make sure you are aware as well. As I explained on the phone Solo, I called multiple different times/days before I sent the email. Check out the dates of emails Solo. It took you 3 days to respond to an email sent on a Tuesday. It's clear, Solo, we have VERY different definitions of what a timely response is.

Have you Google'd yourself Solo? This was not an isolated incident. And then to be rude and not give me your name, after not accepting responsibility for your inadequacies as a business manger/owner is completely unacceptable. See how I responded within an hour? That's timely. 

Best of luck, with your level of customer service being so low you could trip over it, you'll need it.  

I would like this to serve as formal request for you to NEVER contact me again. 

Regards,

Me 

On Oct 23, 2015 10:41 PM, <info@solohaven.con> wrote:

Hi,  

Just wanted to make sure you were aware that we had tried reaching out to you and returned all your phone calls in a "timely" manner...

please see below...

-------- Original Message --------

Subject: Re: Appointment
Date: 2015-10-02 13:58
From: info@solohaven.con
To: me

Hi,

We have actually called you back a few times, however your mailbox is full so we were unable to leave a message.  Please give us a call during normal business hours as we don't schedule appointments via email.  Please leave us a message if we do not answer with your desired appointment date.

Thanks for your interest,

---
Aarika Solo Haven The Hand & Foot Sanctuary

On 2015-09-29 18:12, 

I've tried calling several times & have not gotten a call back to make an appointment. What do I need to do?

Thank you!
 
 

Here's her Linkedin Profile. She wouldn't tell me her name, but, the World Wide Web has SO much information these days. Nothing says my nail salon is booming like a Keller Williams Realtor with 35 Linkedin connections. What a joke!

Aarika Dillard

Realtor at Keller Williams Realty Atlanta North

United States
Consumer Services
Current
  1. Keller Williams Realty Atlanta North, 
  2. Solo Haven The Hand & Foot Sanctuary
Previous
  1. GAL Financial
  2. Bank of America
Education
  1. The School of the Art Institute of Chicago

Owner

Solo Haven The Hand & Foot Sanctuary
September 2009 – Present (6 years 2 months)Marietta, Georgia

Execute daily salon operations, oversee and manage website, develop social media and digital marketing strategy, actively engage in research and product development, leverage client relationship management (CRM) tool for retention and acquisition purposes, build client and business relationships, oversee inventory controls and salon expenses, and market analysis Noted Achievements

LOL, Please check out solohaven to see Aarika's website management skills.

Aarika's CRM needs an upgrade!

Nothing follows Noted Achievements - Shocker!

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This report was posted on Ripoff Report on 10/23/2015 09:05 PM and is a permanent record located here: http://www.ripoffreport.com/reports/solo-haven-the-hand-foot-sanctuary/marietta-georgia-30067/solo-haven-the-hand-foot-sanctuary-solo-haven-groupon-refunded-after-expiration-aarik-1263320. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
0Consumer
1Employee/Owner

#1 REBUTTAL Owner of company

At least

AUTHOR: Neena - (USA)

At least they have tried contacting you to try to make things right which is more than I can say for most business.  What is wrong with trying to make a bad right?  I am a fan of Group on, been a member for two years I also had to get a refund from an incompetent fool's spa but as soon as Groupon found out my dissatisfaction and the reasons they refunded me  with multiple apologies and I have not seen that business anymore.  That is how a good business runs it's business.  So let Groupon in good faith make it right, they owe you that so let them pay.

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