Sonic Drive In Beware of Ordering over the Phone, gotten burnt on the orders twice in different months. Rockdale Texas

However, I must discourage you from entering the drive-in. Sonic has a strict policy regarding who is inside and at what times. Only employees who are on-the-clock or management personnel are allowed to be inside any drive-in location. This policy exists for various reasons, the most important being the safety of our employees and safety of the guests. Sonic Drive-In's are private locations, not public, and they choose to allow you to be on their property. If the management feels that safety or security are in any way compromised, the appropriate procedure is to ask the intruder to promptly leave the premises and call the local police. Again, this is only for our safety and yours. We wouldn't want you to have an accident and be hit by a carhop or fall on a wet floor. 

I also apologize to you for being shorted on your change. However, we cannot be held responsible for any errors, misunderstandings, etc after you leave the Drive-In. Most drive-in's do accommodate complaints after you leave. However, we are not required to. The best policy as the guest is to ensure that 1) you have the correct change, 2) you have a correctly prepared order, and 3) nothing is missing BEFORE you leave our property. After you leave we cannot be held responsible for cold items, missing food, short change, etc. due to the fact that any number of outside influences could have contributed to the situation after you have left.

I do apologize for you situation and hope that it is resolved in the future. Please don't let this bad experience turn you off to dining with us. We do have many locations where the employees and management run quite a tight ship. I encourage you to make a visit to one of these stores in the future. We would absolutely love to have your business. On top of that, we'll treat you with the common courtesy and respect with which all of our customers, no matter how rude, are treated.

Have a great day!

David

Regional Supervisor