Sonic Solutions ,Roxio RIPOFF ARTISTS - Novato California

Initially I paid for and downloaded a program from their site. I could not get the program to run on my computer.
I called for technical help and was given the run around like I've never experienced before. In the end it's just a ploy to have you pay for your technical help at $1.89 per minute.

So, I decide to pay for the help. The technician runs me through all kinds of potential solutions running up minutes at $1.89 per minute.

Finally, he says "Let's check to see if your computer has the requirements for the program" knowing full well that if we would have checked this FIRST I could have saved a lot of money because it did not have the correct requirements.

Then I called the number they give you to get a refund on the download and they simply put you on hold and never answer. I've been calling now for 3 days.

I remember the guy's name was Luke and he worked for Roxio out of Rochester, New York.

They send you a customer satisfaction survey to fill out but if you write too much you get an Microsoft error report.

This company is very adept at ripping off their customers.

Rafa
Summerville, Pennsylvania
U.S.A.