ED Magedson – Founder
Sony Electronics Corporation16530 Via Estrillo San Diego, California United States of America
A request was made of Sony Electronics to provide warranty service or to replace a defective brand new part on an electronic item which was purchased recently. The Customer Relations team responded by saying they would take care of the matter, however, they have done nothing, provided no shipping label as promised, provided very poor and discourteous customer service, contradicted what they said with what they did, and produced at least five occassions of contradictory statements, and lastly, even tried to accuse the cusotmer of lying, although the customer recieved neither services, nor replacement parts, or for that matter, anything from Sony, other than poor, subjective, unknowledgeable and incompetent customer service and treatment.
Coincidental to this, a letter was written and mailed to Sony, wherein they then responded permitting the same innappropriate customer service team to make contact with the customer, thereby solving nothing, doing nbothing, and basically letting the matter conveniently die without a resolution.
When a last attempt was made by the customer to call Sony and request a mitigated resolution, such as simply requesting that Sony send the inexpensive replacement part, since all other resoltuions failed on Sony's part due to thier own internal errors or ineptitudes, howver, their response was to continue to be rude, deflective as to responsibility for the insignifcant matter, and stated resolutely and explicitly that they would certainly not carry the request out, and that they have done everything appropriately and according to thier protocols, and they even therein attempted to accuse "UPS" and the "Customer" for the lack of resolution. However, UPS was called by the client, and thier team stated resolutely that Sony was completly to blame for any of the matters at hand.
This report was posted on Ripoff Report on 06/24/2010 08:12 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sony-electronics-corporation/san-diego-california-92127/sony-electronics-corporation-extremely-poor-customer-relations-integrity-san-diego-cal-617013. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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