• Report: #443163
Complaint Review:

Sony Playstation 3 Sony Electronics, Inc.

  • Submitted: Mon, April 13, 2009
  • Updated: Sat, August 29, 2009

  • Reported By:Milwaukee Wisconsin
Sony Playstation 3 Sony Electronics, Inc.
16530 Via Esprillo San Diego, California U.S.A.

"Sony Playstation 3" Sony "Playstation 3" Playstation Sony Electronics, Inc. PS3 Faulty Product Charge Astronomical Amount for Mandatory Service San Diego California

* : i know what is wrong with your ps3

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I have owned a Playstation 3 for 1 year and 4 months. ( I received it for Christmas of 2007). I travel most of the year for work (about 7-8 months per year) and, thus, have not played it on a regular basis. The unit is practically brand new.

After coming home from a 2-month job on 4/9/09, PS3 required me to update my system via wifi to software version 2.70. After completed, the PS3 started freezing while attempting to play games. After 4 times of retrying to play, the unit no longer recognized any discs loaded into the machine. Discs include PS3 games, PS2 games, and Blu Ray Movies.

The PS3 worked fine before I left for work. No one lives with me or has attempted to play while I was gone.

I called Sony. I spoke with one of their Technical Support Representatives. After a couple of quick questions and no attempts at solving issues any other ways, it was determined that I need to send my PS3 in for service. If the PS3 is under warranty (1 year after purchase date), the service charge is free. If you are no longer under warranty, the minimum fee is $149.00. The PS3 retailed at the time of purchase for $499.00 for the 80 Gb model I have, the most expensive of consumer video game systems to this date. The minimum service charge is almost 30% of this outrageous price.

Due to the ease of which the determination was made for me to send my PS3 in and give them another $130 and doing a quick internet search to find out that this is a common problem and lots of other consumers have fallen victim to this PS3 burden, it can almost be implied that Sony is executing poor business ethics.

Beware!! Do NOT purchase a Playstation 3!!

Milwaukee, Wisconsin

This report was posted on Ripoff Report on 04/13/2009 08:31 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sony-playstation-3-sony-electronics-inc/san-diego-california-92127/sony-playstation-3-sony-playstation-3-playstation-sony-electronics-inc-ps3-faulty-443163. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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i know what is wrong with your ps3

AUTHOR: Samsung side by side - (U.S.A.)

the problem is the laser insdie is crappy and braks on average every 18 months or so. i bought my 60 gb in early 2006 the backward compatable version that play ps1 and ps2 also. i have had to replace my single laser kes400 2 times so far. you have to take apart the bluray drive because you cannot buy new bluray drive due to it being married to the main board in the ps3 they are not interchangeable. i hear the 2 laser model is even less dependable!

i refuse to send my ps3 to sony for repairs even if in warranty they dont repair it they will send you another ps3 that 99% of time isnt backwards compatable(newer version)!

i have come to conclusion sony did this on purpose to make sure of future revenues and profits by causing you to buy new parts every onther year or new console!

there is a easy step by step video guide on you tube of how to replace the laser it should save you alot of money.

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