Southside Towing, The Streams Parking Pass, Steal Car, Throw permit on floor, Nightime Terror, Fake Security Guard, PR Guy Ivan Orange California

I have just had my car towed for the second time in two weeks, by Southside towing in Orange, CA. 

After the recent tow I have decided to put the permit on my rear-view mirror even when parked during the day. Every time I enter my vehicle I see the permit hanging from the mirror and have to remove it before driving.

I know that the permit was hanging from the mirror and informed Brett when I called Southside Towing today. 

He had the onsite personel inspected the car and they said that there is no permit hanging from the mirror.

Then I asked Brett if they enter the vehicle when towing the car and he said that they do, in fact, enter the vehicle IF the parking break is set or if they have some other problem with towing the vehicle. 

I know that my parkiing break was set, and that the permit was hanging from the rear-view mirror, so something wrong is definetely happening at Southside Towing.

 In regards to the above mentioned complaint we would like to clear up some things. Security guards at the streams apartments are not employed by southside towing. Security is provided to the complex by the management company that manages the property. Security is there for the safety and well being of the residents first and foremost with parking enforcement being a lessor priority.

The security guards receive no compensation from the tow company or apartment complex based on the amount of cars they have towed. The security guards monitor the property and check cars for permits to ensure that the residents have adequate parking while keeping non residents out.

If the security guard comes upon a car that is deemed illegal parked they have strict guidelines in wich they follow. They will double check to make sure that the car is illegally parked and then they will make a note of it in their log book. They will then call out a tow company and also call the police department to inform them that they will be having a vehicle removed from the property.

Upon arrival the tow truck driver will meet with security and be directed to the vehicle that is to be removed. The tow truck operated will then take pictures of that vehicle to show that it is in violation. After taking pictures and getting required paperwork signed the tow truck operater will then proceed to tow the vehicle. At no point during this will operator open the vehicle.

Southside has modern trucks with all adequate equiptment so that they can tow a vehicle safely no matter what make or model without having to ever open the vehicle. For example if the emergeny brake was on the vehicle can be towed with equiptment to prevent the operater from having to open the door and removing the brake.

Southside towing is a company that prides itself on good reputation and customer service. We provide a quality service to a vast amount of clients to include commercial properties and automotive fleet shops. We also provide towing service to charitable donation sites like VetMade and cancer cars.

Southside has built a strong reputation based on honesty and trust. We like to address all comments and concerns good and bad to ensure that all customers are treated with respect and dignity regardless if their car was a impound, police tow or accident. Our prices are fair and we follow strict guidlines set by local police and California Highway Patrol. The amount that was mentioned in the complaint is a amount that does not represent our prices.