• Report: #923129

Complaint Review: Southwest Spa

  • Submitted: Mon, August 06, 2012
  • Updated: Mon, August 06, 2012

  • Reported By: Huw — Cardiff Internet United Kingdom
Southwest Spa
Internet United States of America

Southwest Spa Sierra Spas Worthless Spa Warranty, Internet

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5 year old Spa developed a major crack in the shell, UK distributor washing their hands of it as the 'old' company went into liquidation - new company is in the same town and trading under the same name "SouthwestSpas" - maybe that's just a coincidence......

Told to contact makers and claim on warranty.  Told that warranty depreciates at 10% per year - no issue with that.  But I have to ship the SPA back to the California for them to inspect it and "if" they deem it faulty I can pay them 50% of the cost plus the shipping and import taxes to get it back to the UK.

So in my humble opinion the spa warranty is worthless unless you live in the States. Lesson learnt - buy from a reputable company who look after their customers in the future.

This report was posted on Ripoff Report on 08/06/2012 10:15 AM and is a permanent record located here: http://www.ripoffreport.com/reports/southwest-spa/internet/southwest-spa-sierra-spas-worthless-spa-warranty-internet-923129. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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