• Report: #1150362
Complaint Review:

Special T Incentives/ Disney Welcome Resort

  • Submitted: Wed, May 28, 2014
  • Updated: Thu, May 29, 2014

  • Reported By: Judith — VALPARAISO Indiana
Special T Incentives/ Disney Welcome Resort
5050 S. Hwy. 17-92 Suite 101 CASSELBERRY, Florida USA

Special T Incentives/ Disney Welcome Resort / Best Vacations Ever Charges for week in Orlando. Got packages I did not want & Only 4 days/ 3 nights in Orlando. CASSELBERRY Florida

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On May 28, 2013, Got a cold call out of the blue from Disney Welcome Resorts. They promised a one week stay at Summer Bay Resort for $289. One week to me is 6 or 7 nights NOT 4 days/ 3 nights in Orlando. Did not receive my email confirmation. Did not receive anything by snail mail. Charge on banking account was made by Special T Travel. Should have cancels immediately. On May 22, 2014, Found Special T Travel with Google. Called phone number which was busy. Emailed general information instead. Got email back on My 24. Called Monday May 26 to make my reservation. Shocked to learn I only had 3 nights in Orlando. Spoke with Managers & they could not help me. Was told I could use my package 18 months from purchase. I was not aware I had to make my reservations within 12 months of purchase. I fired off an email last night to Mitch Lokken <mlokken@preferredguestgroup.com>, 'Kenneth Branch' <kbranch@preferredguestgroup.com> & scauffman@preferredguestgroup.com Quality Assurance Manager. Best Vacations Ever extended my packages for 2 yrs & allows me to book them in 6 months. My husband & I will see what kind of Summer Bay property they put us in. We hope we are not in a property near the John Young prison. We hope we are placed in Cabana Bay near Universal Studios. In November, I will post how happy we are with our Orlando package & Best Vacations Ever. Before you buy, get all the info. you can & a phone number you can call if you have any questions. If the charge does not match the company you spoke to, cancel the charge with your bank ASAP. Do a Google search while you have them on the line. If they cannot give you a contact phone number, end the call ASAP.






This report was posted on Ripoff Report on 05/28/2014 04:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/special-t-incentives-disney-welcome-resort/casselberry-florida-32707/special-t-incentives-disney-welcome-resort-best-vacations-ever-charges-for-week-in-orl-1150362. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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