• Report: #1009772
Complaint Review:


  • Submitted: Wed, February 06, 2013
  • Updated: Wed, February 06, 2013

  • Reported By: Pattie — Vidalia Louisiana USA
5050 S. Hwy 17-92, Suite 101 Casselberry, Florida United States of America

Special-T-Travel Paints a pretty picture and sends you to ghettos! Casselberry, Florida

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I booked my honemoon to Cancun with Special-T-Travel.  The place they booked us, called the Aquamarina Hotel was a dump.  It was old, smelly, the food was not great to say the least.  It was called a resort.  There is not much to do there at all. There is no refridgerator, microwave or coffee makers in the room.

The place is in the middle of a ghetto.  When I asked where I could get a cup of coffee early the next morning, I was told I would have to wait until the cafe opened or walk across the street!! We moved out the next day to a real resort! 

When I got home I tried to contact Special-T-Travel to get reimbursed for the days  we didn't stay.  I was told to fax a complaint to their compliance dept.  I did.  I was told someone would contact me.  They haven't!!! It's been a month.  Everytime I call, I am told to talk to Angie.  I get put through to her voicemail, and NEVER get a response! Don't trust these people!! If you are using a travel agency, my recommendation is talk to someone local that you can see face -to-face!!

This report was posted on Ripoff Report on 02/06/2013 09:43 AM and is a permanent record located here: http://www.ripoffreport.com/reports/special-t-travel/casselberry-florida-32707/special-t-travel-paints-a-pretty-picture-and-sends-you-to-ghettos-casselberry-florida-1009772. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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