Spectrum Mobile Charter Communications Poorest customer service, and overall service provider. Orlando Florida

I've only had the service for a couple months now, but I've had several issues with the phone. Every time I call to speak to someone I have to wait between 19 and 24 minutes, the recorded hold time tells me. The person I speak with can't help me with my problem. They can barely speak clearly, or enunciate in a way you can understand them. You cannot go into a spectrum store to have the problem addressed. The spectrum stores are only for Internet and cable TV issues.

The sales pitch is unlimited data, which turns out to be 20 gigs of high speed data, and then the claim is that the speed is reduced. The reduce speed is unusable, you can't bring up websites it is incredibly slow.  It was my mistake for not doing the research about this company in advance. There are much better service providers out there. The costs are comparable but the speed and customer service is far better than what you'll receive from Spectrum.