About 2 years ago I flew on Spirit Airlines and vowed never to fly again when we / I was put on a plane in mid summer with no air conditioning for 3 hours.
This holiday we flew with them again after purchasing tickets through priceline.com and having no other choice since we already paid. WHAT A DISASTER!!!
Our trip started off badly when we flew from LaGuardia airport in NYC to Ft. Lauderdale, FL. We checked in our son's carseat and was then lost by them. We were given a loner which was the biggest piece of crap I have ever seen in my life. I was almost afraid to put my son in it.
After waiting the 5 days they ask of you before even calling to find out where your lost baggage was, I called the number on the claim we were given at the airport. When getting someone on the phone in the department I was told I would be called back within a few minutes.
I'm still waiting for a call back and its been over a week. I keep trying and trying to reach someone at that same number and constantly get a machine stating that they aren't there. I've left numerous messages and no one bothers to call me back.
Well to make matters worst. When we were supposed to fly back we arrived late because of traffic and got to the ticket counter an hour before our flight was scheduled to leave. After being told by one person that we were more than ok and wouldnt miss our flight, I was sent to another agent who refused to let us get to our flight. Low and behold we missed our flight thanks to her rudeness and inability to do her job. After several minutes of arguing with her she said she would put us on a standby flight leaving 2 hours later at 11am.
Just to note we were traveling with our son and our dog (which I had called the airline 3 times the days before we were supposed to travel to make sure that it was noted on the reservation that we were traveling with both). Well it wasn't noted on the account they said and that was part of the other headache with the standby flight.
My husband and son went to the gate at 10am in order to make sure we were getting on the flight while I waited to check in our dog. When getting to the ticket counter I got yet the same imbecile who made us miss our first flight and yet again she refused to check in my dog as well as me because she said the flight was full.
Meanwhile my husband and son were at the gate and on my cellphone saying the gate agent was holding the plane for us and we were on. I asked her to call the gate and speak with the agent she refused. I asked for a supervisor and he was more than willing to help me out EXCEPT the idiot ticket agent who'd been giving us all the problems put us on standby on a flight that wasn't capable of carrying our dog.
SO AGAIN WE MISSED THE FLIGHT! The supervisor told her to CONFIRM us on a 1:30pm flight and refund us the fee we had to pay for the dog. Once he turned his back she refused to do either.
Having had enough my husband came back to the ticket counter and spoke with the supervisor who in turn could no longer put us on the flight because that agent had already booked 3 other people on the flight while I waited for my husband to come to the front. To make matters worst there was no room on any other flight that day and we were forced to wait all day at the airport with a baby and a caged dog in order to get home.
FINALLY! At 6:00pm after waiting 9.5 hours at the airport we were able to get on a flight back home. We arrived at LGA at 11:45pm due to a delay and quick stop in SC. We thought we were out of the woods there and that we would be able to get home and sleep. WE WERE WRONG!
While we were in Ft. Lauderdale we were told we had to give back the car seat that was lent to us when we first arrived. After going to baggage services the 2 people there told me that yes I had to return theirs and I would get another loner in LaGuardia until ours was found or were reimbursed. When we went to Baggage services in LGA we were told that it wasn't true and that were not going to be given a carseat because it wasn't them who lost ours but Ft. Lauderdale.
In other words we were being told yet again to F*** off, deal with and get out of their faces. If it would've been a piece of luggage I would've just dealt with it and left. But I was being told that because I was given the incorrect information by an employee that I would have to put my son's life in jeopardy and drive him home with no carseat.
After almost an hour of trying to speak to them about common sense they offered us a broken infant carseat (which was too small) and a broken booster seat, which anyone in their right mind would not take because it wouldn't be doing its job anyway. Out of frustration and pure tiredness we accepted the smaller one until we were able to get to the store and buy another one the next day.
Well we went yesterday to buy the new carseat, ANOTHER $80 for a carseat. You can bet your butt that I will be sending them a claim for both carseats being that I wouldn't have had to buy the second one if they wouldn't have lost the first one. Noting this WE WILL NEVER FLY SPIRIT AIRLINES AGAIN or use Priceline.com for sticking us with such a crappy airline.
My sympathy to anyone who's had to deal with this companies lack of customer service and knowledge of their own policies and procedures.
Belleville, New Jersey
U.S.A. Click here to read other Rip Off Reports on priceline.com