REVIEW UPDATE: June 6, 2018: SplashPadsUSA remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. SplashPadsUSA is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, SplashPadsUSA has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, SplashPadsUSA has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever SplashPadsUSA remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at editor@ripoffreport.com.

Ripoff Report Verified™ REVIEW

EDitor's UPDATE: Positive rating and recognition has been given to SplashPadsUSA for its full commitment to quality customer service.

Ripoff Report's discussions with SplashpadsUSA have uncovered an ongoing dedication by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any concerns. SplashpadsUSA listens carefully to client concerns and sees them as an opportunity to learn from past mistakes and become more efficient as a company in the services offered and the support for those services.

SplashpadsUSA cares about its relationship with its customers and the community. They realize that without this relationship, no business will thrive. The fact that SplashpadsUSA has a thriving business with numerous very positive testimonials ranging from small residential to large city projects shows that they have a good track record with their customers.

SplashpadsUSA intends to continue building upon their reputation as a great company with whom to work and do business.


Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..



The information provided in this report below is based on comments made by Don Edwards during an onsite inspection held by a third party verification company with no biases towards SplashPadsUSA.

Splash Pads USA builds splash pads nationwide for both residential and commercial properties. A splash pad is an interactive surfaces that propels water. Don Edwards stated the following about his company, "we are a turnkey service with people that have a HOAs, apartment complexes, RV parks, day cares, etc. We install and manufacture all of our own products. We service all throughout the United States of America."

Leads for Splash Pads USA are primarily obtain through referrals from satisfied customers, as well as their high SEO ranking. Once a potential customer has expressed interest in Splash Pads USA, "we provide them with a rendering service. We then give them a price on the product and if they agree with the price we go from there."



CUSTOMER CARE & COMPLAINT RESOLUTION – SPLASHPADSUSA

During the onsite interview Mr. Edwards was asked to describe a situation where a client was not satisfied with the level of service they received. He expressed that his company rarely experiences complaints due to their high level of customer service and product quality, "it is very uncommon to get any complaints on faulty workmanship because our products are wonderful." However he did express that occasionally clients will call because the product installment is late. When an issue like this arises, "we will give them money off or give them something for free. Give them extra coatings on the splash pad. Something within reason so people are satisfied."

When asked to comment on complaints posted on Ripoff Report's website Mr. Edwards expressed that one of the comments claims that Splash Pads USA black mails, steals, commits fraud, and does not pay employees, "we have never had any complaints nor have we committed extortion or blackmail. It does not make any sense on how this can happen in the company business of selling splash pads." Mr. Edwards stated the following about the additional complaints, "the second complaint is a true complaint from somebody that we borrowed a piece of equipment from, a competitor, to try to better the materials. The contact stated that we were a week late and spoke to the competitor, who bad raps us all the time anyway, we believe that the competitor is the one who filed one of these complaints because we do not know who they are. The third complaint this a name that we have never heard of and we have never done a job in South Jordan, Utah. We don't know who that is what we would consider that a plant also." To further assure future and current clients Splash Pads USA is accredited and has an A rating with the Better Business Bureau. Additionally they, "have several five-star reviews on this site. We have a factory and location that can be visited at any time. We have many reviews from past customers."

When asked what type of changes they have made to honor their commitment to make things right with the consumer per the request of Ripoff Report, Mr. Edwards stated, "we've become a member of your consumer advocacy program. We would now be able to address any problems quickly. We have not received any emails or telephone calls about any problems on our end."

Splash Pads USA is proud to be a part of Ripoff Reports Corporate Advocacy Business Remediation and Customer Satisfaction Program, "this is another accreditation of who we are, and we are a true company and we are here to stay."

SplashPadsUSA 2016 Showcase from SplashPads USA on Vimeo.

SPLASHPADSUSA - STATEMENTS FROM THE GENERAL AND OPERATIONS MANAGER

" As the one who oversees all of the daily operations and cares about how everything that we do translates to the highest quality final product, I can assure you that I invest tremendous amounts of time and effort to make sure that our customers are taken care of through each stage of the project. I have been in the construction industry for over 45 years and have seen it all. My experience spans across all areas of building and design which has given me a great advantage in the splash pad business. I insist on our water play products being the very best, and I only accept the best in performance on our splash pad projects.

SplashpadsUSA's employee feedback SplashpadsUSA takes employee satisfaction seriously as well. Employee feedback and surveys reveal comments such as this, "In process" Ripoff Report was pleased to learn that SplashpadsUSA's past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction.



STATED IMPROVEMENTS FROM SPLASHPADSUSA

SplashpadsUSA recognizes that complaints posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. If handled correctly, complaints can be valuable learning opportunities. With the feedback generated by Ripoff Report's review, SplashpadsUSA has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience.

In summary, after our review, which included discussions with In discussions with Mr. Edwards, it is obvious that he is committed to quality process improvements which will make recognition of any problems or issues much easier. He has been very involved in this internal review and cares about making any positive changes necessary within the company to facilitate the best outcomes for both the customer and the company. , Ripoff Report is convinced that SplashpadsUSA is committed to quality delivery of services resulting in total client satisfaction.



How does a business get Ripoff Report Verified™

The member business allows Ripoff report to email everyone from the past. Those who respond to Ripoff report with a valid complaint must be take care of.. they have made a commitment that if anyone contacts Ripoff Report in the future, they will make things right within 14 days. The member business must err on the side of their customers. Otherwise the member business is off the program.

Ripoff Report has determined that SplashPadsUSA meets Ripoff Report Verified™ standards which include a commitment to make a good faith effort to resolve any consumer complaints. Members of the Corporate Advocacy Business Remediation and Customer Satisfaction program do pay a fee for our on-site review, 24 hour monitoring and for support with customers to resolve any disagreements.





Ripoff Report sends a 3rd party service to do an onsite inspection of the new member business. The on-site inspection / review does not mean that the products or services offered by the business have been evaluated or endorsed by Ripoff Report, and has not made a determination as to the business' product quality or competency in performing services. We can verify, that Ripoff Report went to the business, verified their business or “work from home business”, there for, if a customer in the future does not get treated correctly, Ripoff Report can get the problem resolved. If not, and the customers is right, the member business will be taken off the Corporate Advocacy Program. Remember, Ripoff Report emailed every customer from the past that filed a complaint to make sure the member business made things right with customers from the past. Again, to err on the side of their customer, those from the past and those in the future.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. This program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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SplashPads USA DIYSplashpadkits.com Salt Lake City Utah

I wish I would have done some research and looked at the ripoffreport for this vendor. I would have saved a lot of money and time. The Owner Don Edward - runs couple of businesses Splashpads USA, Do It Yourself Splash pads etc. He is a sweet spoken non-professional. When he comes for new sales, you will be impressed. He will offer you a deal 5-10K lower than other and promise the world to you. His crew will come, start the work and then disappear after taking initial 50%-70% or so. Thereafter you are at his mercy to pick up your calls. If you call from some unknown number, he will pick it up and will say that I am just getting off the plane and will call you in few min.. and that's it.. If you are lucky to get him on the phone next time, he will say the crew is on the way and should reach by tomorrow afternoon but nobody will show up.. I was supposed to start the work in Feb 2015 and finish by April 25, 2015 (Yes the year was 2015). Nothing happened in 2015. It did impact my business but since I hadn't paid anything then, I wasn't concerned that much. He reached back and promised to start early Jan 2016 and finish it in 10 days. Crew came in late January and started the work, I paid him almost 70% of the project (me - idiot --  yes) but fortunately using credit card. Crew promised that they will be back after a week but no body show up for 8 weeks and then I called the credit card company to dispute the transaction (around last week of Mar). Thereafter I got a call from Mr Edward and after waiting for few additional weeks, I was told the crew is on the way and should be here in another 36 hours. Nobody show up for 15 days.Finaly on Apr 15th the crew show up. They worked for two days, and since it was raining, they want to head home to Utah (from Dallas) and promised to come back within a week.  One more month has gone and now I am signing up another vendor to complete the work.

So here are my suggestions

1. Avoid working with this company (totally unprofessional, unethical)

2. If you can't avoid, have a clear clause of start date, finish date of the project along with penalty clause in the contract

3. Don't make any payment till the work is complete. I have burnt my fingers.

4. Don't count on any warranty support

5. Assume all the risks of installation as nobody will stand by their work

 

So the question is, do you really want to get all this headache for a small saving of 5K (that too if  your project is completed). There are couple of other complaints on unfinished projects. I am now convinced and agree with one of the fellow complainant that this company is known for shotty work, unprofessional conduct and disregard for keeping a schedule. You should consider yourself lucky if your project gets completed.