SPRINT PCS Deceptive billing practices and customer service reps who LIE Reston Virginia

I would like to tell you about my bad experience with Sprint PCS customer service. I called to find out when my contract ended so I could port my # to AT&T. I called numerous times and I was lied to by several different customer service representatives. One representative told me that I would be able to port my # on July 1st and I wouldn't be charged for the next month. So I was all excited about switching on the 1st, and I called Sprint again just to make sure I wouldn't get charged an ETF.

However, when I called I was told that I couldn't port my # without an ETF until July 5th because that was when my billing cycle ended. So they were trying to get me to end it early so I would have to pay an ETF. I also called a few more representatives just to make sure that I wouldn't be charged an ETF until July 5th. They told me that my billing cycle ended on the 5th, so that was when I could switch and I wouldn't be charged another month.

So, I tried to switch to AT&T on the 5th but for some reason my # didn't port until the 9th. So, I called Sprint to cancel on the 9th and they told me that I couldn't cancel and they had already charged me on the 1st for both phones. They told me that one phone started on the 1st and the other started on the 5th so i wouldn't be able to cancel until the 5th.

So basically what they were saying is if I canceled on the 1st that I would have gotten an ETF, but since I canceled on the 5th I would have to pay another month. So, they are trying to squeeze every single dime out of me that they can.

So, my husband asked to speak to a manager b/c the customer service rep was no help. The manager was even more rude. He told us that either way we were getting charged and he wouldn't do anything b/c we were leaving them. So, we asked him to explain why 2 phones on the same acct started on different days. Then he just started reading the contract to us word for word. We tried to interrupt him b/c he wasn't answering our questions but he just kept reading.

So, on the 10th of July I called the Executive Customer Service # because I found on the Sprint Buzz about Wireless site and the woman I spoke to named Amanda was nice and explained to me that my commitments "contracts" started on different days. Which makes no sense b/c we started the contract on the same day. I have 2 phones on the same contract.

I think that Sprint PCS made my commitments start on separate days so that I would have to pay more in the end. Amanda explained to me that either way I would have gotten charged. She said that if I had canceled earlier I would have had to pay an ETF, and if I waited until the 1st I would have to pay for the whole month. She told me that I should have waited a month to sign up with AT&T instead of doing it at the beginning of July.

So the way that SPRINT has their plans set up is so you have to pay for an extra month even after your contract ends. She said if I canceled on the last day of June then I would have been charged ETF, but if I had canceled on July 1st I would be charged for the whole month. I don't see how this make sense.

I think that Sprint is setting contracts up like this so their customer's have to pay more in the end. Amanda gave me a credit for half of my bill but still, I don't think it was enough. I was lied to and my bill was deceptively set up so I would have to pay more.

I have been a loyal Sprint Customer for 7 years, and all 7 years haven't been great. In 2001 I was sexually harassed by an employee of a Sprint PCS at a store. He even gave me a broken phone so I would have to go back to his store to exchange it. I could have sued Sprint back then but I didn't. Also several times that my contract has been renewed was not by me.

I have a friend who use to work as a Sprint employee and now he sells Sprint phones and contracts at a store he owns. He renewed my contract without me knowing several times. Instead of getting my friend in trouble and your company for fraud i didn't.

When I moved to Texas, I stayed with Sprint and got new phones. Also, even thought it says that I should have service where I live I barely get service. Just about every one of my calls in dropped.

The reason I am canceling is because my phones always cut off but I wanted to port my # so my friend's and family could still call me. I didn't realize that canceling my contract would be this big of a hassle and that they have my contract set up so I would get charged either way.

Well, if Sprint insists on making me pay for this month and keeping me as a customer, then I will call customer service every time my calls are dropped. I can and will waste at least $50 in employee's wages. Also, that is time spent that Sprint could be using to help other customers. That might also force others to leave Sprint b/c of slow customer service.

i am also sending this letter to the media and posting it on message boards so that I can find others who are also being deceptively billed by Sprint and we can team together to make other people aware of what is going on at Sprint.

Laura
San Antonio, Texas
U.S.A.

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