Sprint Corporate Discount: Lying or Incompetent Employees Internet

 Sprint supplied a link on their site to verify my corporate affiliation for a 15% discount. After verifying my employment, they sent me to a site that had my company name on the top of every page. By the end of the order, it didn't show my discount, but said it would be on my first bill. I called the 1-800, who confirmed this was true.

When my first bill came, there was no discount. I talked to the online chat person, who told me that I chose a plan that didn't qualify for the 15% discount. After complaining that they didn't explain this, I asked to cancel. They responded that I would have to call the 1-800 to cancel. The 1-800 number told me that the online chat was incorrect and that my plan DOES qualify for a discount. I just had to re-verify my employment and it would be in my next bill. I reverified my employment and got a confirmation email.

When my next bill came, it was still missing my 15%. I tried complaining by email. They responded that they can't do anything retroactively (but didn't say anything else about PRO-actively). When I called the 1-800, they explained that it just takes a few months. Against my better judgement, I gave them 2 more billing cycles. When I still didn't have the discount, I called the 1-800 again. They simply told me that my "account" had the 15% discount all along, but that my plan doesn't qualify.

Needless to say, I must have spoken to either incompetent employees or they outright lied to get rid of me. I now get to see what recourse I have to cancel my contract with them.