I had enough of sprint and their business practices and wanted out so I sent my phone back through their buyback program thinking that I could get a little discount on my last bill.
What a mistake! Sprint not only kept my phone, but charged me the full amount for the last bill that was supposed to be $22.00 lower based on the fact that I SENT THEM MY PHONE. Not only have they kept the phone which should have been sent back if the account no longer existed. They outright refuse to pay the $22.00 price for the phone. Really? It's $22.00 PONY UP. You have millions of customers paying at least $100 a month to you for your service.
What is $22.00 it's not like I am asking for thousands of dollars here. I think that out of this whole situation that is what gets me. It's just the outright refusal to do what they should do. Like one other person said. The part that says that you will not get your phone back is buried way in the terms and conditions of the program, and the whole thing is in small print. I too was hung up on, and treated rudely by the buyback personnel . When I asked why the phone wasn't sent back there convenient reply was that 'they don't have it'.
I know that you have it I sent it to you, and when I did you said it was worth $22.00. The buyback was also linked to my sprint account. It wasn't sent in randomly. Why are you keeping and processing a device that is not linked to an active account? If I was no longer a customer ( as they themselves said when I asked them about this) the phone should have came back to me. It was not their property to keep.
You either credit it to the bill, pay the difference, or return it. I was a customer in good standing I always paid my bill, and they had no problem charging me two disconnect fees. One for my net card (which didn't work) and another for my phone (which was supposed to be credited to my account). As of the writing of this I have still not received the $22.00 payment for my phone.
One time when I called they were literally trying to FORCE ME to reopen my account with them so that they could apply what would amount to a store credit. When I asked how the credit would be applied THEY HUNG UP. Why would I do business with you again after you literally stole my phone. This is not a donation. You were supposed to credit the price of the phone to my bill. This company is greedy and money hungry. They will never get a dime of my money ever again. My mother has left them for the same reason, and I know a lot of other people are doing the same WITHOUT SENDING IN THEIR PHONES. As for the buyback program I say that the rules are unfairly tipped in Sprint's favor, and they don't want to be accountable for anything. Its a ripoff especially since they can say that your phone is 'not worth anything' at anytime in the deal that they please and not pay you a dime. Then when they say the device is worth nothing, it doesn't come back to you, they keep it, and they say that "they don't return devices' or 'pay for them'.
I bet that if the buyback program rules were worded like that and put in larger print they would get no phones, but that is essentially what they are saying and doing. They pay you when they are ready and willing to pay , but you have to pay them on time or be charged. I paid the full price of my final bill to avoid being charged more fees and they are penalizing me for it . Then they had the audacity to try to force me to do business with them again. They must think that I am stupid.