SPRINT BUYBACK RIP-OFF CLERMONT, FL Nationwide

On November 4, 2014, I saw an avertisement from Sprint about BuyBack.  I went into the Sprint Store, was greeted by a customer rep, I inquired about the promotions Sprint is running about buyback.

The rep explained to me what it is and how it works.  I was with AT&T at the time and at the time what Sprint was offering sounds good.  I got everything in writing about how much I will get back for switching over my 3 AT&T lines to Sprint.  Also, I will get the Termination money within 2-3 billing cycles and almost $1000.00.

I have been trying to get the money since January, because I am now in the 5th billing cycle.  Everytime I call, I get put on hold for about 45 mins and the phone cuts off. I called on Sunday 3/8/2015, I got a rep who told me he will look into it, about 40 mins later, the rep "MEL", said he has updated my account and made notes on everything and he will personally take care of it he will get back to me within 48 hrs.  Monday passed, Tuesday passed, Wednesday passed and of course nothing.

I called today 3/12/2015, got another rep, after 45 mins, I was told, I have updated your account and send the information back to the original rep MEL, because she can't do anything about it. I didn't pay AT&T, because I was waiting on the buyback money...now this has affected my credit score tremendously, got sent to collection agency by att and SPRINT still have me on the run around.

CAN I FILE A LAWSUIT AGAINST SPRINT FOR FALSE ADVERTISING, STRESS AND DAMAGES TO MY CREDIT???