Sprint Sprint Stinks!!!! National Illinois

Last Dec I decided to get my husband a new phone for Christmas so I called sprint which was his carrier and asked about the phone and they told me they had a special promotion the phone was 149.99 with a 50.00 rebate with with a two year contract. I asked if he could upgrade and they said yes. I told them the phone was a gift and I was using my credit card to send it under my name it had nothing to do with his account. a few days later I receive a box from them addressed to my husband I thought lucky I am home he did not see it. When I opened the box it was some internet adapter for WIfI on the computer. the next day I got the phone and again it was under my husbands name. I called them to explain that I did not order the WIFI card and that the phone should have been under my name. This person told me to send the card back and they would credit my acct. and that the reason the phone was addressed to my husband was because it was his name on the acct I tryed explaining that the other person said it would be under my name because it was my credit card. Well low and behold they charged both accounts my credit card and his sprint account plus they charge about 400 for the phone said he had to pay full price because his contract was not up yet and all this other nonsense. I was very upset told them I was sending the phone back and wanted a refund they agreed and said the would reverse the charges but instead charged me again by this time my credit card was charged about 1100. 00 and they could not expain what they had done. Then they said because the acct was under my husbands name they could not refund my money but would credit his phone acct. after months of back an forth we cancel the account they refunded us about 400 dollars and it was somehow put into my daughters acct. to this day we did not get fully paid and they are still billing us saying we owe them money

Norma
Carol stream, Illinois
U.S.A.