SPRINT The plain truth is, they are crooks, and take advantage of you until you've had enough, enough to drop them like a bad habit. Unsure because the issue was over the phone. Nationwide

My complaint is about SPRINT.   I was a customer with them for over 10 years and a very good one, too.  I've had many different phones with them in all them 10 plus years.  It all started when I up graded fro the Blackberry to the Samsung Galaxy 2 phone, after 6 months with that Samsung phone I started having real big problems with it, so I called them up explaining to them what was happening with it, and I was told that they would make an appointment for me to bring the phone in to be looked at, I didn't have a problem with that, but I said to the person on the phone, I pay 8.00 a month for the insurance on it, and if you find that the phone is defective, You people will give me another brand new phone and not a refurbished one, right? Because I know and you know that once a phone has a problem and it's been refurbished, it's never right again, so I said NO, I want a brand new one or that's it and I am done with this conversation and this company for good.  She, the person then said to me, yes you are absolutely right about something being refurbished that it's never right again.  I then said, look.  

I have been with SPRINT for 10 Plus years and I am not just paying you for the monthly bill but also the 8.00 extra monthly for the Insurance on it, and I would think that I shoukd be entitled to a brand new one due to this defective one you crooks sold to me.  At this point I was now done with them and hung up.  Not long after I received the bill in the mail for 601.00 and in which I did not owe them. i know exactly how much  I did owe them and that would be 249.00 and I felt that is all they would get from me.  They sent that to a collection agency and claim I owe them that 601.00, yeah right, you sleazy slick crooks. They are greedy, there is no doubt about that in my mind at all.