Complaint Review: Stainsafe Protection Plan - Palm Beach Florida
- Stainsafe Protection Plan 354 Hiatt Dr. Palm Beach, Florida U.S.A.
- Phone: 800-730-0313
- Web:
- Category: Warranty Companies
Stainsafe Protection Plan For Seaman's I blame Seaman's Furniture for allowing a company like "Stainsafe" to sell protection plans knowing full well of their track record Palm Beach Florida
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I purchased a five piece sectional sofa set. I have had nothing but problems since day one. It started with the sagging of the cusions over the bed part of the sofa. They sent me a piece of foam and told me to stick it in myself. I was unable to do it, so they sent out a tech, he got it in, ripping the cushion in the process.
Then after a few months of calling them about the rips that were occuring in the cusions they sent another tech out, He said he would order some covers for the ripped cushions. This was about 2 months ago, to date I have not received anything. By the way I was told in the showroom of Seaman's that the entire sectional was all leather. I discovered later on that it was a lie.
After repeated calls to Stainsafe we are at the stage of total frustration. They told me this morning that my claim has been denied, and no valid reason as to why.
What is really bothering me is the fact that I went to Seaman's to complain about Stainsafe They were not interested, all they said was that it was out of their hands.
I am sitting here with a "Five Year Leather Care & Protection Plan" I purchased the Sectional on 5/18/02
Seaman's took the stance that they were only responsible for the first year. Meanwhile all the complaints from us, took a year for them to respond back to us. What a racket!
I would be more than willing to respond to a class action suit or whatever, even if it cost me more than I would get from them, I do not like getting ripped off
Rocco
Islip, New York
U.S.A.
This report was posted on Ripoff Report on 01/30/2004 12:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stainsafe-protection-plan/palm-beach-florida-33418/stainsafe-protection-plan-for-seamans-i-blame-seamans-furniture-for-allowing-a-company-l-78657. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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