Complaint Review: Stamps.com - El Segundo California
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- Author Not Confirmed
- Stamps.com 1990 E Grand Ave El Segundo, California United States
- Phone: (888) 434-0055
- Web: www.stamps.com
- Category: Monthly charges
Stamps.com Opened a secondary account for me without my knowledge. Charged over $750. WON'T REFUND! FRAUD! El Segundo California
*Author of original report: This has been resolved.
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This company somehow opened a secondary account for me using my credit card without my knowledge that ran up over $750 in monthly charges to my credit card. I NEVER USED THE ACCOUNT NOR DID I HAVE KNOWLEDGE OF THIS ACCOUNT. When I called in they said that I must've created the secondary account and that the charges were valid. They told me they would not be refunding me the money which is absolutely outragous. I have filed a claim with the FTC and will move forward with a lawsuit against them.
This report was posted on Ripoff Report on 12/22/2017 05:45 PM and is a permanent record located here: https://www.ripoffreport.com/reports/stampscom/el-segundo-california-90245/stampscom-opened-a-secondary-account-for-me-without-my-knowledge-charged-over-750-won-1418784. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
This has been resolved.
AUTHOR: Robert - (United States)
SUBMITTED: Saturday, December 30, 2017
After a bunch of calls with customer care supervisors, a number of emails and a threat of a lawsuit there was still no resolution until I was able to email the CEO through LinkedIn. I didn't think this would help but he or someone on his staff read it and I was called by the head of customer care who provided me with a full refund. This was a surprising and satisfying result. I am still shocked that the customer care and office of the president supervisors did not just take care of this after my initial call
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