• Report: #177487
Complaint Review:

Stanley London

  • Submitted: Wed, February 22, 2006
  • Updated: Wed, February 22, 2006

  • Reported By:La Mesa California
Stanley London
22345 La Palma Ave, Suite 103 Yorba Linda, California U.S.A.

Stanley London Ripoff Sold faulty product and would not repair or replace it. Rude and dismissive customer service. Yorba Linda California

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

I purchased an engraved compass from Stanley London a distributor of Dalvey. Upon receiving it I noticed that there was a brown spec underneath the glass.

I addressed the problem with the managers Eric Newman and Nicole at Stanley London but they refused to exchange, repair or take responsibility for the faulty product. Rather than making good on their company's error - not inspecting or reviewing the product properly before engraving and mailing it to me - they told me to mail it to the manufacturer located in Scotland to have it removed under the warranty.

Instead of replacing the faulty product they expect me to be troubled with fixing a product (a product which cost me $100) that should have arrived new and in perfect condition in the first place. Worse than the inconvenience and the fact that I will have to pay to have it shipped to Scotland, it was a gift that I will not be able to give on time.

The staff at Stanley London were rude and dismissive claiming that it wasn't possible for there to be anything under the glass. At first when I tried to contact a more senior level person in the company the manager named Nicole refused to give me any other name.

I contacted Dalvey in Scotland and they responded by saying that they hoped they had time to fix it. Even if it wasn't unreasonable and unethical to ask your customer to pay to mail a new product to Scotland to be fixed the day she receives it, there is a warranty. So Dalvey is required to fix any problems with the compass for 1 year, yet they too are trying to avoid fixing the problem.

La Mesa, California

This report was posted on Ripoff Report on 02/22/2006 09:22 AM and is a permanent record located here: http://www.ripoffreport.com/reports/stanley-london/yorba-linda-california-92887/stanley-london-ripoff-sold-faulty-product-and-would-not-repair-or-replace-it-rude-and-dis-177487. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Stanley London

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?