Complaint Review: Stanton optical Evansville - Evansville Indiana
- Stanton optical Evansville Morgan ave. Evansville , Indiana USA
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- Category: Eye Care
Stanton optical Evansville, IN Terrible customer service, poor quality, $545.00 worth of advice Evansville ,Indiana Indiana
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In March of 2014 I purchased 2 pr of no line bifocals. Upon picking them up in April 2014. I expressed not seeing well and was told by the person servicing me that I needed to hold my head straight and just look down with my eyes ( I have worn bifocals for 5-7 yrs at this point)
over the course of the next 10 months I had increasing issues withmy sight. Thinking my glasses were new it must be my eyes. In March of 2015 I returned to my optician to find that my eyes were not the problem but the glasses I had puchased. Not only were they made incorrectly, the 2 pr were each different so that the prescription was made wrong in different ways for each pair.
I presented to the store requesting my money back. Stanton Optical not only does not refund your cost but also informed me that to have the lens replaced with correct prescription I would need to pay 20% charge for each set of lens. My answer was NO!! I had ask to speak with the manager on the day I went in to voice my concerns and thought that is who I did speak with. The card this young man gave me listed the Manager as "Tucker" But in fact that was not who I spoke with but an assistant.
my phone call to the corporate office to complain was even less rewarding. The lady I spoke with let me know that if I waited 10 months to complain that was not an issue they would address.
Serversl days later I spoke with "Alexis" who ask that I consider allow this store to remake my glasses at no charge. I attempted to call Alexis back to discuss this an at the Evansville store "Danielle" told me she was out and call back in a month.( there is that customer service again) when I called the number I had for Alexis I spoke with a young man from Michigan that told me the best he could do was email 2 other stores in an attempt to get my name, phone number, and message to Alexis. So far, no return call. Surprise?!?!
So now I have 2 pr of glasses that i can not see out of and no one that cares because they have their money and truly Customer Service is of NO concern to this organization
$545.00 worth of advice avoid this organization and specifically the Evansville, IN Morgan avenue location just throw your Money out he window At least you will see it for a minute!
This report was posted on Ripoff Report on 03/28/2015 10:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/stanton-optical-evansville/evansville-indiana-47711/stanton-optical-evansville-in-terrible-customer-service-poor-quality-54500-worth-of-1218798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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