Starving Students Moving Overcharged and Misquoted, Damaged Items, and Ignored Complaint Letter Los Angeles, California

A claim form was e-mailed to the customer on June 15, 2010 at 9:55 am as is clearly displayed by the e-mail screenshot below.  Identifying information has been redacted in black and pertinent information circled in red.  Customer has failed to perform his due diligence and return the claim form with the attached photographs.  Customer does not want to honor his obligations and is blaming the Company for his own lack of cooperation.  Customer is free to file his claim and attach photos of any damage claimed to have been caused during the move.  Bad mouthing the Company online and stating false and fraudulent facts will not bring about a positive resolution. 

To this date, July 03, 2010. Said 'claim form' that starving student CLAIMS to have sent out never arrived via email, mail, or what have you. I contacted them to resend the claim form. Once again, no reply from them. This just proves the point that they do not respond within the appropriate time period. BUT maybe they will, when they get to read this. Who knows?!

As complained by many, and rated negatively by many (check out Better Business Bureaus, google reviews, etc.). My complaints are similar to the many. Hence, they have a track record for bad service.

I guess I will never get to make a claim on the damages. I have all the photos to prove the damages were done by Starving Student Movers. They require the claim form BUT they never sent it out NOR responded to my follow up emails.

Never again. People be warned.

The claims noted in this complaint were address and responded to in a prompt and diligent manner.  In an e-mail dated May 20, 2010, Starving Students claims adjuster acknowledged the complaint letter and explained the Companys policies, procedures and billing practices.  In a follow up e-mail dated Monday, May 24, 2010, our claims adjuster e-mailed customer a snapshot of the bill for his order clearly showing that he was not by any means overcharged for an extra mover and that the hourly rate that he was quoted was precisely what he was charged.

A subsequent e-mail dated Tuesday, June 01, 2010 (which no longer referred to improper billing) provided a laundry list of items that he claimed were damaged and their respective weights.  No proof of damage or photographs were attached to the e-mail.  Accordingly, in a follow up e-mail sent just a few minutes later, the claims adjuster explained that photos of the damage have to be submitted.  Then, for anything confirmed damaged because of the move, settlement would be based on the valuation chosen prior to the move.  In this case, customer declared his items to have a maximum value of sixty cents (.60) per pound.   Additionally, it was clearly explained that for establishing weights for valuations, the Company usees a booklet provided to moving companies by the American Moving and Storage Association, which is the industry guideline. Additionally, a claim form for the damage was sent out to the customer.   Regrettably, customer has not done his due diligence and has neither provided any proof of his claim nor submitted a claim form, which must be done before any further action can be taken.     

The last e-mail communication was in an e-mail from the Company claims adjuster dated Tuesday, June 01, 2010 11:10 AM.  No response or communication has been received from customer as of that date.  Accordingly, any claim or assertion that the Company has not been responsive to his claims are meritless, untrue and defamatory.  We have proof of the above-referenced communications and will go on record if necessary to dispute any fallacies and/or misleading statements.  We are a reputable company and have been in business for 37 years.  We will not stand to be defamed and defend meritless claims by people who refuse to honor their obligations.