Steve Moyer Subaru Ricardo C Subaru of America, Inc. Customer/Retailer Services Department there are design flaws in the audio system. Subaru says they can't fix it because it isn't "broken" Leesport PA

My 2019 Subaru Outback has had problems since I picked it up last May. I told the salesman that the ability to play mp3 files from a flash drive was essential. But he sold me a car with a long history of problems in that area. My car frequently mis-identifies songs and performers, jumps around randomly when the car first starts, and at times displays radio information even when media is playing. There was a better sound system in the 1998 Monte Carlo I traded in.

Some examples: The Rays show up ar Ray Charles; The Browns show as Les Brown; Peter Noone shows as Copywrite; numerous performers come up as Prince; Jason Everly shows as Jason Reeves. This is just a fraction of the the errors. I don't like that the songs now play in alpha order instead of the order in which they were added to the stick as my old car did.

I tried to overcome this by inserting a 3 digit number in front of each title to put them in the order I wanted. The change worked on most of the songs. But even though there were all done the exact same way about 10% don't show the number and play in alpha order after all the numbered ones. The Outback also throws in strange symbols and punctuation which does not not show up on the computer.

The car has been back to the dealer numerous times. This last time it came back worse than before. They keep trying to blame the sticks or the computer that created them. But they play correctly in other cars, even in the 2020 Outback they gave me as a loaner.

Subaru's answer "We will need the retailer to diagnose the vehicle as having an issue"  I have provided them with screen shots showing how things display in my car and in the 2020 Outaback. They know there is an issue! They just don't know what to do about it and therefore refuse to take any responsibility.  If they can't make the car perform properly there should be some cash compensation for it being a LEMON.