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Report: #1085337

Complaint Review: Strategic Marketing Inc - Portland Oregon

  • Submitted:
  • Updated:
  • Reported By: Elizabeth — NY New York
  • Author Confirmed What's this?
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  • Strategic Marketing Inc 4105 SE International Way, Suite 503 Portland, Oregon USA

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Promised SEO and placement, billed for one month up front.  They couldn't get their act together, then said they only provide "placement," not SEO (so how come it's on their site, plain as day?).   My website actually DROPPED in the rankings, which I told them in numerous emails ("I am not a happy camper").  Then my salesperson, Vanessa, who disappeared as soon as she closed the deal, said she "did not see" (first) then "did not understand" (second) my email sent to her 3 weeks into the first month which stated:

"Vanessa, I am sorry, but I am going back to the SEO company I used before.  They are charging me half the price, giving me more keywords, and I know their service is great.  Plus, they are optimizing my website for me as well as doing placement. Thanks for your efforts."

Is that really so hard to understand?

AND THEN THEY RAN MY CARD A SECOND TIME. 

When I received notice of payment in an email, I immediately told them I wanted my money back (the second month had not even started), and their response was:

(1) I hadn't given them 7 days notice as per their agreement which I had not signed (they had 5 days notice and 3 weeks worth of complaining emails) so they wouldn't give me the money back

(2) they had see of they could get their money back from Google who they claimed they had already paid (seriously? before they got paid from me?)

(3) The owner, James Piccolo insisted that he had a recorded conversation between the salesperson and me in which I supposedly agreed to their termination clause (not true; the terms arrived in an email), which, had it happened, would have been in violation of FCC laws regarding recording interstate calls without advising the parties involved BUT THE SALESPERSON SAID SHE NEVER RECORDED ANY OF OUR CONVERSATIONS.

They refuse to refund my money and have not even offered to do the work for which they are charging.

STAY AWAY.  THEY DO NOT KNOW WHAT THEY ARE DOING.  THEY ARE THE WORST.  EITHER THEY ARE STUPID, DISHONEST (AHEM) OR BOTH.  At best, they are the worst SEO company out there and the most pathetic business people alive.  How they stay in business is beyond me.

This report was posted on Ripoff Report on 09/17/2013 06:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/strategic-marketing-inc/portland-oregon/strategic-marketing-inc-james-piccolo-vanessa-mulligan-bills-up-front-very-expensive-1085337. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
4Employee/Owner

#5 REBUTTAL Owner of company

Crazy Barbara Feldman, East Hamptons still showing her true colors.

AUTHOR: Honesty & Integrity = Growth! - ()

POSTED: Wednesday, October 02, 2013

More evidence of this woman Barbara Feldman of East Hampton NY being herself... a crazy woman. "erratic behavior and yelling." She got fired!

You gotta see this link: http://hamptons.curbed.com/tags/barbara-feldman 

An in-the-know Curbed reader dropped us a note over the weekend informing us of some personnel changes (see: firings) over at Nest Seekers International. According to our tipster,Barbara Feldman was shown the door due to "to erratic behavior and yelling at aa's and other agents.

 

And remember to check our up and comming sites with all the Barbara Feldman news HAMPTONSINTERIORDESIGNS.COM & WWW.BARBARAFELDMANDESIGNS.COM 

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#4 REBUTTAL Owner of company

The BBB on 2020

AUTHOR: Honesty & Integrity = Growth! - ()

POSTED: Wednesday, September 25, 2013

http://www.youtube.com/watch?v=Yo8kfV9kONw

 

Here is more real truth from an truly accredited company. 20/20 

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#3 REBUTTAL Owner of company

Unhappy, Dark, Ugly and Bitter. Barbara Feldman of Hampton Interior Design and Staging, Stole unhappy clients tiles to get her full asking price... "I held the tiles for ransom" Barbara said.

AUTHOR: Honesty & Integrity = Growth! - ()

POSTED: Wednesday, September 25, 2013

We've had 7 complaints in the last 3 years with the BBB. Only three we're for billing issues. With a client base over a 3 year span of 75,492 business, this is a very low percentage. 

The real issue is Barbara Feldman is a bitter, aging, unhappy woman that lied and was caught. Lied to her bank, lied to us (her husband is an Attorney), I can go on and on but wont. If you truly are interested in knowing the truth about this incident please vist the site that will have all the details. www.barbarafeldmandesigns.com & www.hamptonsinteriordesigns.com. We will have all the recorded calls in cronilogical order. Emails to match. Even an email from Barbara Feldman before she was a client, bragging about how she ripped tiles out of a house of one of her clients that wasnt happy and didnt want to pay because of the poor job she had done. (to their standards) She rippped out the custom tiles and held them for ransom because she was the only one that coud get the rare tiles... The Real Barbara Feldman. 

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#2 Author of original report

lies lies lies

AUTHOR: Barbara - ()

POSTED: Tuesday, September 24, 2013

if I'm so crazy, why are there so many bad reports on the BBB about this company for doing the same thing they did to me? and look how sick.  they have to create a new website for themselves to denigrate me. 

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#1 REBUTTAL Owner of company

The truth about Barbara Feldman in Easton Hampton NY

AUTHOR: Honesty & Integrity = Growth! - ()

POSTED: Tuesday, September 24, 2013

I'll start here: Her name is not Elizabeth as she wrote here. It’s Barbra Feldman of East Hampton, NY. She is the owner of Barbara Feldman Interior Designs. Another one of her dishonest behaviors. 

Barbara Feldman never bought SEO services so this is a moot point. She purchased PPC management services at $400.00 per month. We charge 25% to manage this campaign. $300.00 goes to advertising on Google.

The email she sent was true as she copy and pasted it. The real issue is: She never sent it to Customer Service, or the 2 email address that were provided to her to cancel. She sent it to Vanessa whom was out. We never got a call to cancel. Barbara Feldman’s Cycle date was on Sunday the 15th. She sent a cancel on Wednesday night EST that would have been received on Thursday morning and Processed if she would have sent it to the Cancel@ email provided to her. 

When talking to Barbara on Monday she was so completely unpleasant (cursing) that none of my staff wanted to talk to her on Monday morning any longer. (Mind you she had already talked to 3 of them before hours) When I arrived the phone was ringing and they had asked me to take the call because of this. (ALL CALLS ARE RECORDED) I deescalated Barbara Feldman, told her that the reason she was billed was because she hadn’t canceled in enough time and that the email she had sent she never sent to our cancellations department. 

As a resolution I offered to get back to her and do what we could do before 5 p.m. EST. 2 my time. 

22 Minutes later I was transferred a call that was from Capitol One. The bank said they had a Card Member Barbara Feldman that was on the line the said, the charge was NOT RECOGNIZED, and Fraud. I explained to Capitol One and the joined the call (RECORDED by Capitol One and ME) Barbara Feldman was caught in her own lie to the bank with all of us on a conference call. The bank sided with us the Merchant because Barbara Feldman failed to follow our Policy's. This was Tuesday the 17th.

After this conference call with Barbara Feldman, of Barbara Feldman Interior Design in East Hampton, NY. She continually called and made threats via email and phone. We had to call our local Police department, file a report and have Office Well’s contact her. Reason: We had 68 phone calls in 9 business hours (MANY RECORDED). When Officer Well's called us and let us know that Barbara Feldman had called him back he said, "She went ballistic and wouldn’t listen to reason." He concluded that he remained calm, advised her not to contact us anymore and to work with her attorney and ours.

* Because of this Barbara has gone to as many site (like this) as possible to tarnish our reputation. We are creating a website www.barbarafeldmandesigns.com & www.hamptonsinteriordesigns.com that will have all the Recorded Calls, from her, the Bank, and all her voice mails. We will also be posting in chronological order all her ranting, crazy, threating emails. We will also have a Barbara Feldman in the News Section that will have links like this http://easthamptonstar.com/?q=Police/2011602/Police-Logs-060211 so you can see who she really is. Also all of her Divorce documents. She isn’t married to an Attorney. 

** The real issue here is this: you are upset because you failed to cancel your advertising campaign with our company within the timeframe required and you are blaming us instead of yourself. You then LIED to Capitol One and were caught so they denied your dispute claim.

*** Calls are recorded when and if we decide to. We are on Oregon Corporation. Federal Law states: Federal law permits recording telephone calls and in-person conversations with the consent of at least one of the parties. See 18 U.S.C. 2511(2)(d). This is called a "one-party consent" law. Under a one-party consent law, you can record a phone call or conversation so long as you are a party to the conversation. Furthermore, if you are not a party to the conversation, a "one-party consent" law will allow you to record the conversation or phone call so long as your source consents and has full knowledge that the communication will be recorded.

In addition to federal law, thirty-eight states and the District of Columbia have adopted "one-party consent" laws and permit individuals to record phone calls and conversations to which they are a party or when one party to the communication consents.

+++

Barbara Feldman is a dishonest and unhappy person even outside of this claim. Please be sure to check our new www.barbarafeldmandesigns.com & www.hamptonsinteriordesigns.com site for updates on this and the REAL TRUTH. Its in development now, expect it soon. 

 

 

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