• Report: #1057738
Complaint Review:

Studio Max by Portraits International Northwest

  • Submitted: Sun, June 09, 2013
  • Updated: Mon, February 08, 2016

  • Reported By: Andy — Washington
Studio Max by Portraits International Northwest
4720 Sw Washington Ave, Beverton, OR 97005 Beverton, OR, Oregon USA

Studio Max by Portraits International Northwest Avoid at all Costs Beverton, Oregon

*UPDATE Employee: To Paige

*UPDATE Employee: Not for Everyone

*Consumer Comment: Original Post Closer to the Truth!

*UPDATE Employee: Thanks for the laugh! Sounds to me like a better employee just trying to throw everything including the kitchen sink into their complaint

*General Comment: competitor sour grapes

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So I interviewed with this comapny for a photography position about 2 months ago. Excited to get into some studio photography, I was eager to have the job. Who woudlnt? I was excited to get there and discovered this was the most awful gig I have ever had, pay and expirence wise. Heres whats completely wrong with Studio Max.

In my interview was told the photographers didnt do any editing. This was not the case. In fact the photographer is expected to do the entire 5 pose family portrait session, including editing, (Selection and cropping) every 15 min. Obvously not going to happen. Of course you can edit after work, but you wont be paid for your time.

The day rate starts at 75 dollars per day. Sounds pretty good, except you start at about 830-9 and finish your last session at about 745. On the last day of the shoot, you are also required to tear down the studio. There is no hourly/overtime pay.

You can work your way up the ladder to a pay rate of 100$ per day, and a small commission. According to the handbook, this should happen within a couple weeks after training. According to the other photographers, this raise usually takes 3-6 months.

The majority of the sales staff is paid commission, so they basically will flat out lie to the customers. They tell them whatever it takes to make a sale. They present the package as a 30 min session, when it is auctually 15 min. Also, completely lie about the price and content of the picture packages. Dog eat dog, how can you blame them right? But, when the familys come in for their picture session, it then becomes the photographer's job to explain why they are being rushed thru, and charged way more money than they were origionally quoted. 

Also, I was told I would not have to handle money, this is also untrue. Even tho, the clients have prepaid $14 for the session, the photographer or assistant is required to hold them hostage for and additional $5 dollars before they get a picture. Nobody in the company was able to explain to me any locigal explination for doing this instead of just charging $19 up front. Long story short, these guys screw over their customers and leave it to the photography department to do damage control and PR. At 75$ a day? Im not getting paid enough.

The handbook and contracts were filled with mispelled words and syntax errors.

I was told I would be working every weekend, but I was never told if, when, or where I would be working untill a day before the shoot. I am a freelance A/V pro, so this didnt work at all for me. I guess operating on faith works for some people, but I like to schedule things a little more than a day in advance. Basically staying with this company would have jepordized my ability to work and pay bills. Lets say the call didnt come on thursday, or the weekend got canceled. I would not have the time to take an auctuall paying job in the interium.

The checks come 3 weeks after the day of each shoot, not terrible, but was not mentioned in the interview. Basically, you better have some savings lined up before you accept this job. If you have read this far and are still considering working for them, god bless ya.

The other photographers and staff I met were pretty nice people. Unfortunately, due to the work environment, there is a general malase over everybody during the day.

They didnt disenfect the hats, or clothes

On my first day in Yelm, the police were called, and found a crack pipe stashed in the dressing room....We would probally have found it ourselves but with a 15 min portrait session per family, the dressing room was always full and it was rare that we got the time to go clean it :/

So, the trouble with the 15 min sitting time, along with crack pipes and lies. Is that the famlies are requied to fill out paper work, pay the 5$ itiot fee, get in wardrobe *Up to 8 people* and then finally get the pictures done. 15 min are gone by the time we even get to wardrobe. The auctuall sitting time is about 5-7 min best case. Not alot of time to get a great shot. Basically this translates to absolutely no respect for the art of photography in my opinion. Im not saying its impossible to take a great shot in 5 min......but even Peter Hurley would be sweating these ones out.

They told me in the interview that they paid 30 cents a mile, when it was auctually 20, and then deciced to esitmate their own milage for me....aka I drove 380 miles ...they paid 54 dollars and 30 cents.....mabye my calculator is broken but last time i checked 380x.20= 76 ......icing on the cake

Theres plenty more, but I must get ready for my real job now, if you are also looking for a real job, I would look anywhere but Studio Max by Portraits international Northwest. Nice guys, full of lies.


This report was posted on Ripoff Report on 06/09/2013 03:18 PM and is a permanent record located here: http://www.ripoffreport.com/reports/studio-max-by-portraits-international-northwest/beverton-or-oregon-97005/studio-max-by-portraits-international-northwest-avoid-at-all-costs-beverton-oregon-1057738. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee

To Paige

AUTHOR: StudioMax NW - (USA)


On behalf of StudioMax NW I want to apologize for your negative experience with the company. We offer promotional products such as a 10x13 or 12x18 print with absolutely no obligation to buy extra sheets or poses. We take multiple poses and offer packages at the time of pick up so that the customers who are interested can get a full set of photos in whatever combination works for them. If you did not receive the promo that you paid for we would love to help resolve that.

We acknowledge that throughout the day our props and clothes can go through some wear and tear and we apologize if their appearance was beyond acceptable condition. Our employees strive to maintain the condition of our props throughout the shoot, even when working with a full day of customers. As for our prices, we find them very competitive for the quality of work rendered.

Thank you for choosing us for your portrait photography and we hope we can make changes to do business with you again.

StudioMax NW

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#2 UPDATE Employee

Not for Everyone

AUTHOR: StudioMax NW - (USA)

We are sorry to hear that your experience with the company was so unfavorable, and that you felt deceived. We acknowledge that the work can be very hard, but many of our employees are able to earn competitive wages and job satisfaction. Some of them have been with the company for decades and generations. We pride ourselves in being a family business.

It can take time to balance the workload that you mention. We take seriously the ability of our photographers to make sure everything is done to give our customers a good experience and we compensate them accordingly as they go up through the levels and can manage more responsibility.

Due to the volume of our business across 22 states we have many employees to support and apologize that you felt like you slipped through the cracks or were not able to provide your customers with the experience we strive for.

 Neither Karma nor Larry represent our company.


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#3 Consumer Comment

Original Post Closer to the Truth!

AUTHOR: paige - (USA)

I'm not the original poster. Also not an employee of the company. I am a consumer who just had an experience with Portraits International Northwest that confirms what was written above is true.

The sales people use deceptive sales techniques to get you to sign up. It's bait-and-switch 101. Then when you show up for the sitting, there's sticker shock when you discover what you were promised was a lie.

The hats are disgusting. Look like they've never been washed. Dusty, dirty, squashed, mis-shapen. Imagine there could be bugs or lice from a child's head living in them.

The people themselves aren't particularly friendly, and when I called them on their deceptive sales practices, they tried to deny it but based on what the other person wrote here, my impressions are spot on. I would never go to them for anything. When you hear "it's too good to be true," pay attention. Their REAL prices (not revealed until you show up) are outrageous. You can go to a professional photographer for the same money and get something much better.

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#4 UPDATE Employee

Thanks for the laugh! Sounds to me like a better employee just trying to throw everything including the kitchen sink into their complaint

AUTHOR: KARMA - (United States of America)

 That was funny but now that story time is over let's get down to the real facts.  Even though the story was very informative there is very little truth.  I don't personally know that this individual  but I am friends with quite a few of our companies photographers and they would laugh at all the facts that were stated.  

5 to 7 minutes of shooting -false         Sounds like you did not have any control over the photo shoot. Pros stay on schedule

 Items not being cleaned- false        What you have referred to as an idiot fee $5.  Yeah that washes the stuff 

no work every week- false   Trust me good photographers who take great photos are always working


   Sounds to me like a bitter employee just trying to throw everything including the kitchen sink into their complaint  as a retaliation from a bad job match.  You might want to be a photographer really bad but it's not a good fit for everybody.

 As for the monetary compensation  Great photographers will make anywhere from $200-$500 a day.  The $75 a day that you are quoting is basically training pay until you figure out how to make money like the rest of us by doing your job well. 


 I could go on and on because there's just so much of you review that is incorrect and Twisted because of your perspective.

 We are all glad that you have moved on to a "real job"  rather than the fake one that gives you an exceptional income and lots of free time. 

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#5 General Comment

competitor sour grapes

AUTHOR: larry - ()

 Andy is a typical sour grapes competitor - who is unhappy with his circumstances at work and wanted to come work for one of the largest retail photography companies in the world.He tried to change jobs, couldnt make it work with; his take a picture with his camera phone freelance business. Caught you Andy, shame on you!

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