Stuffed Safari.COM Company takes money but does not send merchandise. No response to phone, email or USPS mail. Customer Service Nonexistent! Chatham, Illinois

Hi K.F.!  I am sorry for your dissatisfaction in your order.  I am aware that you have posted a similar complaint on another site; between the two I was able to identify your order.  Your order was placed on February 2nd.  We actually did email you on more than one occasion, but unfortunately it appears that you may have made a small typo when you entered your email address - it was entered as verizoin.net (I am guessing that it should probably be verizon.net - we just noticed the error when we were recently made aware of your complaint posted here...I am assuming you did not notice it either). 

As far as the phone calls go, I am really sorry that you had such a hard time getting through.  As a growing business, we made the decision to provide a toll free number for our customers and hooked a single line up to it, but never dreamed that it would get so many calls on it.  We have expanded it to 4 incoming lines in the hopes that it will help alleviate some of the backlog, but we are still a small company and our phone lines can still get a bit busy during heavy ordering times.  I can assure you that our customer staff does get back to everyone though.

It does appear that you received your order shortly after you posted here; I hope you were satisfied with the product.  I know your post here said that you charged it back; I do not see record of it, but if you did charge it back, please call our office so we can address any ongoing issues regarding the chargeback so it doesn't cause any confusion in the future.

I would be happy to address any concerns you have regarding your order and will be happy to work with you to make sure that this order is taken care of to your satisfaction.  We want to have the opportunity to earn your future business; please feel free to give me a call and I will be most happy to talk to you.