Report: #725648

Complaint Review:

  • Submitted: Wed, May 04, 2011
  • Updated: Wed, May 04, 2011
  • Reported By: Catharine — Seattle Washington U.S.A.

    United States of America Can't seem to get back to an old customer, but quickly responds to potential customer, Internet

Show customers why they should trust your business over your competitors...

First, I will admit that my download is a couple of years old. But this isnt the first time that I have had problems and have tried contacting the company--it's just the first time I've had enough time on my hands to keep on it.  In the past, I have tried contacting them with the same software/password issues that I have recently tried contacting them about as of late--no replies. Even on their site, where they claim to have free upgrades, I get the message
" does not appear to be a valid email address Could not get email address, or email address not valid."

I was curious if the company was still alive, so I thought I'd inquire about their product from another email address, and behold! a reply within a day. I still have yet to get a reply from them as a paid customer though..
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This report was posted on Ripoff Report on 05/04/2011 02:19 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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