Complaint Review: Summer Bay Resorts, Juniper/Barclays Bank
- Summer Bay Resorts, Juniper/Barclays Bank
25 Town Center Blvd Suite C
- Phone: 352-242-1100
- Category: Corrupt Companies
Summer Bay Resorts, Juniper/Barclays Bank Although I requested information for Persons with Disabilities, charged $528.00 to my account, provided NO SERVICES, cancelled LAS as advertised, refused to correspond, issue a refund, I sent certified mail with signature. I am paying $528.00+interest for NOTHING!. Clermont Florida
*Author of original report: Summer Bay made an adjustment of only $87.00 Juniper Bank caught in a web of their own lies
*Author of original report: Juniper/Barclays/Summerbay Resorts
*Author of original report: Summer Bay Resorts Clermont, FL
On June, 05,2007 I responded to the call for INFORMATION. Furthermore, I was explicit that I am Only interested in Las Vegas for Land Sailing, and, we stay in Primm, Nevada at Primm Resorts located walking distance from Ivanpah Dry Lake where we Land Sail + leave our boats overnight. In conjunction, Summer Bay representative offered: Orlando Vacation with tickets to Disney, Free Hotel Accommodation, Bahamas Cruise, etc etc. I refused Orlando for the fact that: My family reside in Orlando, work for Disney+. Therefore, I refused the Orlando package and told her that my ONLY interest is LAS. She requested my credit information and PROMISED this credit information is to: Be applied to Las Vegas, and, ONLY Charged when reservations are confirmed by mail. During the following days I called numerous times to cancel and was put on HOLD for over 30 minutes, disconnected. So I mailed a cancellation notice.
When I received my bank statement a Charge of $498.00US appeared. I called Summer Bay and spoke to a different person each time. I was told that I CANNOT CANCEL. Consequently, I verbalized that I can apply the $498.00 towards the LAS VEGAS Deposit and failed to realize that another charge of $30.00 was added. Sometime in July, 07, 2007. called Juniper/Barclays and complained about Summer Bay's refusal to issue a refund. They said: TRY TO WORK IT OUT WITH THE MERCHANT! So, I tried.
During this time I sent Summer Bay correspondence including: phone calls, emails and letters stating: That OUR TRIP IS BOOKED with itinerary, car rental, WHERE DO I STAY? Where is the LAS Vegas Accommodation that YOU CHARGED $528.00, and Advertised as FREE 3days+2Nights? Someone named Jennifer told me that I did not qualify for LAS VEGAS! Kelley's behavior was rude, loud stating: YOU HAVE NO REFUND/CREDIT. When I called my bank with explanation a $528.00 was issued to my account. Our group of seniors, families with young children stayed in Primm, NV. for five days.
On 12/17+18/2008 Juniper RECHARGED my credit card claiming that I have not sent additional requested information pertaining to Summer Bay's information I have confirmed signature that Juniper received my credit within the given time. It seem as though Summer Bay gave the bank rhetoric and the bank decided that I should communicate with Summer Bay!
Consequently, I spoke to Mr. Ken Branch and he offered a credit of $117.00. with Orlando vacation with Condo stay, free tickets etc etc. He told me I could cancel within 7 days. The following day I sent a letter of cancellation via Special Overnight Delivery with signature.
As of today, I have received NOTHING in Writing, paying $528.00+interest. This, is UNFAIR. I have contacted the States Atty. Office, FDIC in DE with Juniper Bank.
Summer Bay Business attitude caused me much embarassment, inconvenience and $$$$. I am a senior with a disability who trusted Summer Bay with my credit information. I offered to pay a small administrative fee with refusal of a $117.00 verbal promise. Meanwhile, I have to pay $528.00+interest for NO SERVICES RECEIVED!
ELMWOOD PARK, Illinois
This report was posted on Ripoff Report on 02/02/2008 08:12 PM and is a permanent record located here: http://www.ripoffreport.com/reports/summer-bay-resorts-juniperbarclays-bank/clermont-florida-23714/summer-bay-resorts-juniperbarclays-bank-although-i-requested-information-for-persons-wit-305614. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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