Report: #1083588

Complaint Review: Sun Ray Marine

  • Submitted: Wed, September 11, 2013
  • Updated: Wed, September 11, 2013
  • Reported By: franlilly — gulfport Florida
  • Sun Ray Marine
    7249 Ulmerton Rd
    Largo , Florida
    USA

Sun Ray Marine did not follow verbal agreement and customer service sucks Largo Florida

Show customers why they should trust your business over your competitors...

 I was sold a boat with white interior cushions, picked the boat up and it had gray/back cushions. was promised they would be replaced.  never happene Purchased a brand new boat on October 29, 2012 from SUNRAY MARINE. Blue and white boat was delivered with grey cushions. Danny and Keith both personally promised the white cushions that were on the boat when we were at pre signing would be delivered.

Well Keith pushed us on to "the service department" where we came into contact with Eric who eventually after several months told us that if we wanted the correct cushions we would have to call the manufacturer directly on our own. Felt like they all just pushed under the carpet. I guess they already had our money. Took the boat in for a squeak in a brand new motor and an oil change. Eric "the service manager" Quoted me $180.00 for the oil change.

Went to pick up the boat and the bill was over $250. [continued below]....

.....00, when I asked Eric about the increase his reply was well oil just went up. They did not have the balancing shaft at the shop so they had to order it. Well three weeks later had to call Eric " the service manager" to see if our part was in his reply was oh yes we have the part do you want to schedule an appointment, yes next Tuesday. Bring the boat to SUNRAY MARINE on Tuesday Eric says we cant look at the boat for three weeks because we are busy getting ready for the boat show.

After spending $47,000.00 dollars at SUNRAY MARINE we still do not have our cushions on a brand new boat. Never did we get a call from Danny our salesman to see how we were enjoying the boat, Keith the sales manager also did not follow through on anything. I also mentioned the head door has a big gap in it that allows water to get inside...it's all moldy.  They never even acknowledge the complaint. Eric "the service manager" is dishonest and a poor representative to have in a customer service position!! BUYER BEWARE SUNRAY MARINE!!!

Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 09/11/2013 08:59 AM and is a permanent record located here: http://www.ripoffreport.com/reports/sun-ray-marine/largo-florida-33771-4809/sun-ray-marine-did-not-follow-verbal-agreement-and-customer-service-sucks-largo-florida-1083588. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.