Complaint Review: Sun Toyota - Holiday Florida
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- Author Not Confirmed
- Sun Toyota 3001 US Hwy 19 Holiday, Florida USA
- Phone: (844) 250-4271
- Web: suntoyota.com
- Category: Auto Dealers
Sun Toyota Lied about trade Value, don't stand by their products. Does not care about the customer Holiday Florida
*Consumer Comment: I usually do not comment on car posts
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Sun Toyota is not an honest dealership. I traded my 2003 Corolla that I had for 11 years for a 2013 certified used Corolla. First they told me my 2003 wasn't worth anything and I only got 2500 for the trade in. They said they would sell it at auction. Then I found my cars VIN number online at Sun's used lot for 7000.00. I was lied to about the trade-in value. Second, the 2013 has very loose, very dangerous steering. This is a problem I have found while doing research online, with the 2009-2013 generation. There are many many complaints and an investigation with the National Highway Traffic Safety board. I do not feel safe in this car. At high speeds, the car steering is tight then loose and is intermittent. The steering is not smooth and skips as you turn. The steering wheel gets jerked when going over bumps or pot holes. Even changing lanes across different pavement grades jerks the steering wheel. Coming back from Orlando on I4 was a horrible experience having to drive at these high speeds in this car. I beleive this generation has a problem with the way the speed sensitive programming was done. I called the man who sold me the car and he said he would set up an appointment for a check but he never called back. So I made the appointment myself and told them my experience. I was told to ask for the manager Steve. When I went there I spoke to Steve and my concerns but was told I need to get used to the new electric power steering. That I needed peice of mind and that they will check the allignment and go from there. It was very condescending. I asked him if there were problems with the computer programmed power steering and he said there would never be problems because it isn't connected to the internet. I asked out programming bugs, not internet viruses. I don't think he knew I am a software support technician, Comptia security + certified, or that I sell security solutions to healthcare organizations that have to comply to security HIPAA standards. Anyways, it was completely demeaning and I believe I was treated that way and not taken seriously because I am female. I was also in the Navy and worked on H3 helicopters so I'm not That dumb. Then, a service tech came out and said there was nothing wrong with the car, that it was "drive able", and that it is "performing as designed". Steve the manager never came out to talk to me again and the service tech litterally gave me the keys and said "have a nice day". No. A car is not supposed to jerk the steering wheel when you are driving it, or hard to keep in your lane. I test drove the 2014 S model at Sun that day and the LE model at Clearwater as well and all of the 2014s steering is wildly different from the 2013. I also drove a Honda at Ocean with EPS and it is wildly different. So instead of trying to rectify the situation, I'm told I have to pay thousands of dollars more for the 2014. I think they knew d*** well the 2009-2013 generation had issues with the steering and instead of owning up to it, they made me feel like I'm the idiot. Then today, I go to toyotaowners.com and there is the service history in Sept of 2013 for the previous owner of the 2013s VIN that I bought, and she claimed that the steering wheel was loose and wobbly at high speeds. It said the technician test drove it and that it was "operating as designed". So the previous owner had an issue with the steering wheel just as I did on the same exact car, but I was made to feel like it's just a matter of getting used to it, I was blown off and ushered out the door with no explanation, no paperwork, nothing. I had my 2003 for 11 years and told everyone and every female to go with Toyota because it will not break down Now, because of the way I was treated and the quality of this car I will not. If the customer tells you that the car feels unsafe, the worst thing to do is patronize them and tell them there is nothing wrong with it. Now, I am without a safe car to drive that will immediately depreciate if I trade it in somewhere else and I am out the amount of what my orginal 2003 was worth. |
This report was posted on Ripoff Report on 09/02/2014 07:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-toyota/holiday-florida-34652/sun-toyota-lied-about-trade-value-dont-stand-by-their-products-does-not-care-about-the-1174029. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
I usually do not comment on car posts
AUTHOR: Stacey - ()
SUBMITTED: Tuesday, September 02, 2014
But what is the make and model of your 2001 car? Kelly Blue book states that a 2001 Corolla CE sedan 4 door value in good condition is $2158 trade in value. As for the rest of your report I lost interest because 1. Your spelling is a joke and 2. you ongoing paragraph is too hard to read.
IF you are that educated then you KNOW to use paragraphs and proper grammar when posting any report.
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