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Report: #1475002

Complaint Review: SUN TRUST BANK, aka Suntrust - Atlanta, Canton Georgia

  • Submitted:
  • Updated:
  • Reported By: Wm — Metro Atlanta area Georgia United States
  • Author Not Confirmed What's this?
  • Why?
  • SUN TRUST BANK, aka Suntrust 303 Peachtree Street, N.E. Atlanta, Georgia 30308 USA Atlanta, Canton, Georgia United States

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In a seprate follow up call to their 800 number I was told that the 'fraud dept' had decided to close the account and that I would be 'sent a letter'. Either no info was on file as to why the account was being closed, or more likely they didn't want to give out the info. Below is a slightly earlier email to the local Canton Ga. branch.

First email name is the branch manager, 2nd is the rep who opened the account. From: harris2018@aol.com To: Melanie.Elliott@SunTrust.com, emmanuel.calderon@suntrust.com Sent: 3/8/2019 5:42:49 PM Eastern Standard Time Subject: Unsatisfactory Service of New Account I have spoken to the representatives at the 800 number and determined that contrary to the letter I received that NO funds are now available.

I was advised that the full amount of $6,665.44 will be available 3/12/2019. I will be in on the 12th to close this account.Your service is not acceptable and is also in violation of Regulation CC of the Expedited Funds Availability Act of 1987.

Your bank has been a complete waste of time and this will be taken up with more senior Sun Trust officers and posted on various consumer sites. William Harris 100002519xxxxx

This report was posted on Ripoff Report on 03/08/2019 11:33 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-trust-bank-aka-suntrust/atlanta-canton-georgia-30308/sun-trust-bank-aka-suntrust-suntrust-bank-suntrust-corporate-office-headquarters-hq-ope-1475002. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
2Consumer
0Employee/Owner

#6 Consumer Comment

Well we have the power to take our money out of these banks if that is how they feel about us we can cripple them just as much they cripple us

AUTHOR: = - (United States)

POSTED: Sunday, November 15, 2020

We have the power to shut them down but withdrawing all our money from these banks. If they say they have the right to close our checking accounts. We have a right not to do deposit our money in their banks. We have a say too not just the big banks. It's our business that keeps them in business.

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#5 Author of original report

6 Weeks to get my $ back

AUTHOR: William H - (United States)

POSTED: Monday, April 08, 2019

I am pleased to finally report that with some needed assistance from our Congressman Barry Loudermilk the funds that were withheld by Sun Trust Bank arrived today via certified mail.

I have no kind words for the pin heads at Sun Trust and if you are considering accounts with them you should think again.

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#4 Author of original report

Follow Up to my post of 4 weeks ago

AUTHOR: William Harris - (United States)

POSTED: Friday, April 05, 2019

4/5/19  -  I wanted to update this, although I have yet to get my $ back.  My various complaints to the media were for nothing - local paper would not respond to my 4 requests to pay for a display ad about my issues.  Largest local law firm didnt reply to my inquiry about hiring them for 2 weeks and when I rated them at 1 star on Yelp.com they finally said they could not take it because of a 'conflict of interest'.

It isn't all bad news, today I got both a phone call and email from my local Congressman's office that the matter was being taken up by Rep Loudermilk's Washington office.  I have also continued to email as many ST people as I can find email addresses for and have on order some informative post cards which you can see on my blog site.  They will go out next week.  

 

 

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#3 Author of original report

Robert - Just look at the blogspot site it answers all your questions and probably any others you could think of.

AUTHOR: William - (United States)

POSTED: Saturday, March 09, 2019

Go to:  http;//suntrustsucks.blogspot.com The account was supposedly opened with the deposit going in from WF the same day, then the funds were on 'hold' until 3/12/19 at which date I will be at the bank to remove the money.

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#2 Consumer Comment

Which is it?

AUTHOR: Robert - (United States)

POSTED: Saturday, March 09, 2019

In your title you stated...

Opened new Checking Account - Bank closed it 3 days later

In your report you posted an e-mail that stated the following

I will be in on the 12th to close this account.

So which is it?

It seems as if this revolves around a Check you deposited to fund the account sine you mentioned Regulation CC. But depending on the type of check since this is a new account the funds may not need to be made available until the 9th business day.

So what is the timeline of all of this? When did you deposit the check, what type of check was it? When did you find out they closed your account? What are you leaving out?


Oh and as for anything about closing out your account. NO bank or financial institution will discuss the reasons your account was closed over the phone. You will need to wait until you get the formal written notification as to the reason, but even then it may just be that they decided to close your account. As they have the right to do even without a specific reason.

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#1 Author of original report

SunTrust addl info

AUTHOR: Original Poster - (United States)

POSTED: Saturday, March 09, 2019

Some additional documents about this complaint are available at:  http;//suntrustsucks.blogspot.com  Any subsequent reply from them will be added.

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