Complaint Review: Sun Trust Bank Lynn Haven Florida - Lynn Haven Florida
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- Author Not Confirmed
- Sun Trust Bank Lynn Haven Florida 700 Florida Avenue Lynn Haven, Florida United States of America
- Phone: 850-265-3681
- Web:
- Category: Customer
Sun Trust Bank Lynn Haven Florida Taking advantage of the elderly Lynn Haven, Florida
*Consumer Comment: This Is Wrong...To A Point
*Consumer Comment: Exactly
*Consumer Comment: I highly recommend going to a Credit Union, this type of s**t simply DOES NOT HAPPEN THERE.
*General Comment: I agree
*Consumer Comment: Curious
*Consumer Comment: more info requested
*General Comment: Wow I am shocked
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My elderly grandmother had her purse stolen in 2004 and asked her bank, SunTrust, Bank, to close her checking account. They did not close the account in 2004, as she had asked, and many checks were written on her account by a thief. The bank closed the account three years later and opened a new one for my grandmother. Why in 2007 and not in 2004? When they opened the account in 2007 they opened it in just her name--- without the beneficiary. My grandmother informs me about this problem, 2011 and I advise her to close her checking account with this bank because they did not follow her request in 2004 and she lost a lot of money. When she tried to close the account, in 2011, the bank employee refused to close her account as she asked. My grandmother has not been labeled incompetent, and should have been able to open and close her bank account at anytime. However, she has provided me Power of Attorney just in case she ever needed support, and I carried it with me. I had to provide a copy of my Power of Attorney and demand that the bank employee immediately close the account as my grandmother had asked. I also asked for a copy of her last two statements and the bank employee abruptly said her copy machine was broken, but the teller from behind the counter told her she could print them using hers. We were not provided the copies of the last two statements on this day and ended up calling the police to get my Power of Attorney back. Four police officers came to the scene and recovered my Power of Attorney from the bank employee. My grandmother went to the doctor, afterward, with her blood pressure high enough to have a stroke. This was uncalled for and very unnecessary. What if my grandmother had died this day due to this unnecessary treatment that upset her greatly?
Very unfortunate!
This report was posted on Ripoff Report on 06/05/2011 07:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/sun-trust-bank-lynn-haven-florida/lynn-haven-florida-32444/sun-trust-bank-lynn-haven-florida-taking-advantage-of-the-elderly-lynn-haven-florida-736988. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#7 Consumer Comment
This Is Wrong...To A Point
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Sunday, June 05, 2011
Your elderly grandmother needed to close the account in person and notify the bank of the theft, as well as the police; I am sure all of that was done. If the account was not immediately closed, your grandmother needed to contact the bank again (in person) ASAP and kept on them. The problem is that if Grandma waited more than 60 days to follow up....liability ends up on the account holder.
I also would be VERY wary about suggesting anyone open an account at a credit union because they happen to be 'better'. I would not leap to such a conclusion anymore; I find they're becoming more like banks and have consolidated in the same way as the banking industry has.
If any and all of this closing of accounts was done in writing, and she still has copies of the police reports, you should take them to the bank to show thievery took place and the bank was negligent in not closing the accounts.
#6 Consumer Comment
Exactly
AUTHOR: mr rik - (USA)
SUBMITTED: Sunday, June 05, 2011
They have 151 and 48 reports today also. Depending upon how you spell it.
#5 Consumer Comment
I highly recommend going to a Credit Union, this type of s**t simply DOES NOT HAPPEN THERE.
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Sunday, June 05, 2011
As soon as you can , Leave this Bank and go, If they won't let you close it ,Simply write checks
Untill it's empty an leave, MAKE NO MORE DEPOSITS THERE.
#4 General Comment
I agree
AUTHOR: brownsong - (USA)
SUBMITTED: Sunday, June 05, 2011
I agree. We are not getting the full story here. First, banks don't just ignore people who want to close accounts. They close accounts upon request. The fact that they supposedly failed to close the account several times is ridiculous. The only reason I can see that they would not close it is if your grandmother was speaking in an unintelligible manner. Nonetheless, she would have known if her account was closed or not by the end of the conversation. And if she knew that it wasn't, and continued to let it be open when thieves were taking her money, that is her fault. Unless, she is NOT of sound mind. I just don't know what to make of this.
#3 Consumer Comment
Curious
AUTHOR: Robert - (U.S.A.)
SUBMITTED: Sunday, June 05, 2011
It seems like there is a lot of missing information.
How did she asked her account to be closed? What was the reason they didn't close it. If they wouldn't close it why didn't she just put a stop payment on the checks? Did anyone "push" the matter with the bank and the fradulent checks, or did they just say..well I guess the money is gon?
Also, are you saying in 2007 they just randomly closed her account, finally get around to it from 2004, or did she initiate it again?
As for the beneficiary that was "left off". Are you talking joint account holder or a beneficiary? They are two totally different things but saying that the account was opened in her name only seems like you are talking about a joint account holder. But either way the only way they could leave it off is if she didn't put one down.
When you discovered this in 2011 why did you need her last two statements? You are saying that she is competent so why not just get them from her? What exactly was the purpose of that for a person that was competent?
#2 Consumer Comment
more info requested
AUTHOR: coast - (USA)
SUBMITTED: Sunday, June 05, 2011
She isn't liable for forged checks so tell us the rest of the story.
#1 General Comment
Wow I am shocked
AUTHOR: brownsong - (USA)
SUBMITTED: Sunday, June 05, 2011
This is shocking. Why on earth would they not have closed her acct in 2004? Or at any other time for that matter? It seems that they don't listen to her at all. And why did they think they had the right to keep your POA? I am sorry you had to go through this. Are you sure she asked to have it closed or is she just telling you that? Because I find it hard believe that, if she really is in her right mind, that she would have let thieves dwindle her money away for the next three years.
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