• Report: #302818
Complaint Review:

Suncoast Vacations, Suncoast LLC, Travel Services USA, United Vacation Network, Capital Finance, CER

  • Submitted: Wed, January 23, 2008
  • Updated: Mon, April 14, 2008

  • Reported By:Beaverton Oregon
Suncoast Vacations, Suncoast LLC, Travel Services USA, United Vacation Network, Capital Finance, CER
2655 Ulmerton Rd Ste 188 Clearwater, Florida U.S.A.

Suncoast Vacations, Suncoast LLC, Travel Services USA, United Vacation Network, United Vacation Network, Capital FinanceSuncoast Vacations, Suncoast LLC, Travel Services USA, United Vacation Network, Capital Finance, CER Sucoast Vacations (SVI) misrepresented themselves and did not deliver as promised. Clearwater Florida

*Consumer Suggestion: File complaint

*Consumer Comment: How to get a full refund from UVN

*Consumer Comment: Duped using many aliases

*Consumer Suggestion: Get Results!

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We went to A Suncoast Vacations seminar basically to get the free plane tickets for attending. (If we're being honest here.) The presentation ws pretty good- they said they have a 98% fullfillment rate (getting customers booked for the vacation they requested), offer several choices for each location requested, had ideal locations, you could talk to, email or search online at any time for your vacation, you just needed to provide 60 days advance for any non-prime time request and more depending on ths situation, they had a 24 hour response time to all emails or messages sent, they lock you in forever to your price, you get free full week vacations and mini vacations depending on how many weeks you purchase in your plan and you can use those vacations anytime/anywhere after the annual fee was paid.

The rep that we were working with showed us several travel books showing places we could choose from- tons of resorts/hotels- I would say hunderds of thousands. Our rep left us after we were getting on board and someone else stepped in. The kid helping us was very unprofessional- talked about his DUI & Drug use and how he had to take diversion classes and started going into how t fake the biweekly drug tests. He couldn't answer our questions- just said 'yes' or 'it will be in your package of informaton'. Remember, at this point we were onboard and just trying to finish and get out of there. When we requested to see the package, he just stated we would receive it after we were finished.

So all is done, purchased 3 weeks vacation. Yea! Got 3 full week vacatons and 3 minis we can use whenever or wherever we want. Super! Plus we have free airfare to anywhere in the continental US which they canbook for us at the same time we book our vacation. Awesome, right?

Yeah, then we got home and logged into the website. Whoah! Looks like a 2nd grader created it. You cannot see resorts/you cannot bookonline/you can send an email but you don't know who or where it is going/there are no contact numbers/etc, etc.

So, mildly panicked, we call customer service to see what they ave in the location we want to go. We get a generic voice mail to leave a message, so we do. It's pretty early in the day and we're thinking they should be open. So a bit more on edge we start doing reserch online and see other rip off reports, all kinds of derogotory information but its all about this other company: United Vacation Network. Then I remember the rip off report mentioned that name. So I google UVN and it takes me to the exact same website I was just ononly this time it says UVN instead of SVI.

We call customer serive again -after finding out they are only open our time 8-2pm M-F, closed all holidays and seem to always be busy. We addressed our concerns and were talked into not cancelling. They told us about how they will have a better website coming up very soon, how you get a minimum of 3 choices per location, how they have multiple places you can stay in every location, etc.

So we didn't cancel and now nothing is going through as explained. We requested 3 locations in the Miami are with 3 different weeks and they have nothing available in the next 3 months.

We told them since we were falsly sold on the product we would like to cancel membership and get a full refund. We were given a flat no and a threat they would persue us legally. I'm not even sure the contract is legal.

I would like to ask if anyone has bene able to get a full refund and out of their contract? And if so, how did you go about doing it?

Beaverton, Oregon

This report was posted on Ripoff Report on 01/23/2008 07:34 PM and is a permanent record located here: http://www.ripoffreport.com/reports/suncoast-vacations-suncoast-llc-travel-services-usa-united-vacation-network-capital-finance-cer/clearwater-florida-33762/suncoast-vacations-suncoast-llc-travel-services-usa-united-vacation-network-united-vac-302818. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Suggestion

File complaint

AUTHOR: Princess - (U.S.A.)

We talked to a lawyer today. His advise is to file a complain with the state of Florida, attorany gereral. A class action suit would not benefit us because they will just file bankrupcy and we would get nothing back. The state can seize their property and sell it to pay all who have filed back. When you file a complain with you should also ask if you can stop your payment....since Florida is investigating them they most likely will say to quit paying them. You need to file a complain to be listed if you want any money back. 1-800-435-7352 or 1-850-488-2221
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#2 Consumer Comment

How to get a full refund from UVN

AUTHOR: Robert - (U.S.A.)

Her is how I did it. File a small claims suit against UVN at the Pinellas County, Fl. Circuit Court. Will cost $300 or so to file to recover $5000 max plus interest plus $300 fee. You will take two trips to Fla to resolve this. One trip a hearing to try to settle out of court and maybe a second for the trial. UVN will refund just before the trial. There is a networking group working on this find names via Circuit Court and phone the plaintiffs on record.
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#3 Consumer Comment

Duped using many aliases

AUTHOR: Mrs. Kelley-rogers - (U.S.A.)

Everthing you stated is correct. I just learned the owner of United Vacation Travel, Donna Loher, was murdered, 11/7/07, in San Antonio, TX and her ex-boyfriend has been arrested and charged with her murder. In a travel company obituary I found out she has 3 sons. Brandon Congleton (24), Nicholas Congleton (25), and Dyland Loher (15). Nicholas Congleton was in a partnership with his mother, Donna Loher, in a travel consulting business called DBN Consulting. I live in Florida and used to have my own business in Largo, Florida where they originally ran United Vacation network. They have since dropped that name and moved to a neighboring city - Clearwater, Florida. They use many alisases to get people to attend the "seminars" then it all falls back to one website....United Vacation Network which is no longer in business. I can't find any legal registry, documentation, or websites for their other companies, nor can I find anything for DBN Consulting. We're supposed to have mini-vacations and an extra condo week too which we never got because they couldn't find the locations we wanted. Try complaining to your State Attorney. In Florida we have the Florida Department of Agriculture & Consumer Services. They are now invoicing us under Capital Financial which they own as well. Travel Services and Travel Services USA seem to be new one too. I guess they post a big bond since they handle other people's money but after a year they can request to get their bond back. I'm not sure how that works. Still doing research.
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#4 Consumer Suggestion

Get Results!

AUTHOR: Onyourside - (U.S.A.)

Thom Jensen at KATU News is investigtating these guys.

You should e-mail him at tjensen@katu.com or call him at the station at 503 231 3533.

He's looking for people to talk to about Sun Coast Vacations, United Vacations Network and Sun Travel Network.
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