Sunpro Solar Sunpro ADT, Marc Jones Construction LLC, ADT Solar Solar Panels and Damages. They get paid and you get left with the rest. Louisiana Mandeville

CONTRACT SIGNED 08/17/2021: -SunPro is in breach of contract, the installation was to be completed within 30-120 days but not longer than 6 months of signing of contract. This date has passed and we are still in the thick of it with this company. They have been paid because they installed the solar panels on the roof and the finance company released funds to them and it has been nothing but a fight to get them to perform and to finish the job correctly and without causing additional damages. 

The written agreement prior to signing the contract was that the install would be completed over weekends to mitigate the time off due to your companies' delay. After signing the contract, we were told that only weekday installs would be done, and we would need to take the time off of work.

This continues to be an issue and it has financial implications and lost wages that the company fails to consider. If the installation had been completed properly and to code the first time, additional time off of work and lost wages would not ben necessary.

On 10/11/21 a wrong electrical system was installed due to the company getting the wrong permits from the county. This was not told to us prior to installation. Holes were drilled through the bricks of our home and large holes were made in interior drywall where the incorrect system was installed. The outside masonry has not been repaired correctly and has not been painted to match the color of the home.

The electrical box front panel does not properly attach in two areas and needs to be completely replaced. The breakers are not tight and constantly trip with every day usage.

12/22/21 County Inspector came to the house to review the electrical panel. Failed the inspection due to improper wiring, holes drilled in the wood stud were too large and too close to the outer portion of the wall, and other defects. The reinspection was done and the large hole was to be repaired along with the electrical box and to this day are not repaired. The exterior masonry was not repaired correctly and not painted to match the house. 

SunPro was to pay the cost of the monthly payments until the solar panels were switched on. Only one payment was made to Addition Financial in November 2021, and we had been responsible for the monthly payments for our electrical bill and the solar panels. SunPro made a payment for the missed payments for December through March on April 12th.

The April payment was not received until June and all payments take months to receive. This delay is solely on SunPro's negligence and delay and should not be the customer's responsibility pending repair and turn on. I have sent proof of the payments made to the solar financial company, as well as the electrical account payments to Vince Moore, with no resolution.

The promotional amounts of $7,654 and the electrical credit of $1,000 was due when the permission to operate was issued by the electrial company that finally occurred on May 17, 2022 and to date, they are not releasing payments to us even though the contract indicates that it would be issued "upon permission to operate." They said it would be 6-8 weeks to cut the check; however, that is not the contractual time frame and that time frame has also passed. 

EnergyPro has not provided the 4 flood lights or the a/c sealing, as indicated in the contract.

Verbal, written, and website indicate misleading and false information regarding 26% tax rebate. Due to the negligence of SunPro, we are unable to claim the installation of the solar panels on our taxes and the $6,856 we would have received this year cannot be claimed and cannot be put toward the financial obligation to pay within 18 months to the financial company to ensure that the monthly cost does not increase by $150/month. The negligent delays have had financial implications on the repayment of the 26% within 18 months and is not at any fault of the homeowners.

Due to the electricians needing to constantly turn on and off the electrical panel due to their negligence, it shorted out the septic system wiring and caused a fire. On April 3, 2022. I spoke with the electrician who indicated that it was not a breaker issue and to have a septic company come look into the issue.

I paid to have a septic company come out April 6, 2022, and I was informed that there had been a short in the electrical system and that it sparked a fire in the septic area; therefore, an electrician would be required to come out to rewire, change out the breakers, and repair any other damaged parts. To date, it is not repaired and no offer to repair has been made.

The contractors that SunPro paid to come to my home have sat at my dinner table and hung out, wandered through my house aimlessly, took selfies in different areas of my home and have been completely unprofessional. The repairs that were attempted were not professional grade and additional damages were done.

Inside the wall that connects to my kitchen countertops, they caught an electric saw on a portion of the drywall ripping it off the back of the backsplash. Two of SunPro's employee indicated that it could not be repaired without removing the counters and countertops and SunPro refuses to do anything to offer a proper repair.

Two good faith efforts were made to have SunPro complete the contractual obligations and they have failed to do so. This company is the absolute worst. I do not recommend them. A year of hell.