Complaint Review: SuperMedia - DFW Airport Texas
- SuperMedia 2200 West Airfield Dr DFW Airport, Texas United States of America
- Phone: 800-555-4833
- Web:
- Category: Advertising / Deceptive
SuperMedia Idearc Promised a lot, did "nothing", billed everything DFW Airport, Texas
*Consumer Comment: Supermedia / Idearc IS a scam. We can verify
*UPDATE Employee: Customer Service
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
I came across Ripoff's website quite by accident while researching "Supermedia". Wish I would have done this prior, but it is Verizon, and thought we could trust in that name. However, Supermedia is a complete ripoff, I have never, in all my years of business ever come across such a scam by a major company and (and I know Supermedia is not Verizon), but Verizon continues to utilize them for advertising so I have to believe there is some type of connection.
We signed a contract with Supermedia to supply a website, oh believe me their rep had the gift of gab and a great poker face. She talked up a great game, but 6 months later and after numerous phone calls, still no website. Now the billing begins and has continued to this day along with harrassing and threatening phone calls.
Someone please explain to me why these people are still in business, and why has noone stopped them from committing fraudulent practices against consumers. Charging for services "never" delivered and then billing, charging late fees and threatening collection proceedings for something they never did just baffles my mind.
I intend to inform the BBB and the governor of my state. Someone has to stop or at least try to stop these people.
This report was posted on Ripoff Report on 01/12/2011 10:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/supermedia/dfw-airport-texas-75261/supermedia-idearc-promised-a-lot-did-nothing-billed-everything-dfw-airport-texas-681647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#2 Consumer Comment
Supermedia / Idearc IS a scam. We can verify
AUTHOR: snsusa - (United States of America)
SUBMITTED: Saturday, November 19, 2011
We too, had contracted Supermedia to run a postcard campaign for us. The rep we had was extremely deceptive, we had an account created and they were to send out 5,000 postcards which they also were to give us 1,000 free (non-stamped). They sent us the 1,000 free ones, however NEVER mailed the postcards out to prospective clients. When we attempted to dispute and bring this matter to their attention, we were informed that our rep was "sick", several times we attempted to contact them where she was either sick, on vacation, and eventually apparently terminated. Since they did NOT live up to their end of the contract nor do anything but deflect our issue, we refused to make the payments (why should we if the service wasn't delivered). Instead, they referred us to "internal" collections to the point of now lawsuit threats. We will be seeking legal acton against Supermedia and Idearc for deceptive business practices, Libel and Slander.
Please note, STAY AWAY FROM THIS COMPANY. They will promise you the world and never deliver it, still trying to make you pay for a ghost service. Also, good luck receiving customer service or assistance on trying to correct the issues because they will not help. Also, they provided what they considered a "delivery confirmation" which shows you as a number. The account they claimed was "ours" wasn't even for the correct amount of postcards that were supposed to be delivered which proves even further that they just picked a random delivery out of a several sheet list and claimed it ours. Do yourself a favor and use a company which actually delivers what they charge you for such as moneymaker postcards and stay FAR, FAR AWAY from Supermedia.
-Joe
#1 UPDATE Employee
Customer Service
AUTHOR: Idearc - (U.S.A.)
SUBMITTED: Thursday, January 13, 2011
Your full name and title:
Business Name:
Business Telephone Number:
State in which your Business resides:
Your contact number:
Best time to call you:
E-mail address:
Brief complaint description
Advertisers above have met our
strict standards for business conduct.