Report: #971528

Complaint Review: SuperXPower.com

  • Submitted: Mon, November 19, 2012
  • Updated: Mon, November 19, 2012
  • Reported By: justwantfairness — Honolulu Hawaii United States of America
  • SuperXPower.com
    170 Central Ave S Milaca, MN 56353
    Internet
    United States of America

SuperXPower.com Milaca Lawn & Garden LLC Misleading diagrams/descriptions cause unsuspecting shoppers to order the wrong product. Internet

Show customers why they should trust your business over your competitors...

This company sells parts for various things - in my case a lawn edger.  They have detailed diagrams and descriptions, leading one to believe that you are getting what they show and describe.  Wrong.  I ordered what I thought was a fuel line - the diagram showed the fuel line - and the description called it a Sleeve/Fuel Line (leading me to believe that you would receive both the fuel line and the sleeve.  There was no other part which identified what I needed.  They sent the sleeve only and told me I needed to buy the entire gas tank/fuel assembly to get the small fuel lines.  They would not remove the 25% restocking charge, even though their inadequate system caused me to order the wrong part.  And because I missed the 30 day return deadline, they wouldn't allow me to send back the sleeve in any case.  It's a small issue but it speaks loads about the company philosophy: the customer is the enemy/make no allowances for mistakes because the consumer has no recourse.  If you want to be treated fairly, DO NOT buy from this operation.  I've read many other negative reviews and the comments are consistent with my bad experience.
Is this Ripoff Report About you?
Ripoff Report A business' first line of defense on the Internet.
If your business is willing to make a commitment to customer satisfaction Click here now..

Does your business have a bad reputation? Fix it the right way. Corporate Advocacy Program™

Set the record straight: Arbitration Program

SEO Reputation Management at its best!

This report was posted on Ripoff Report on 11/19/2012 05:06 PM and is a permanent record located here: http://www.ripoffreport.com/reports/superxpowercom/internet/superxpowercom-milaca-lawn-garden-llc-misleading-diagramsdescriptions-cause-unsuspecti-971528. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
Also a victim?
Repair Your Reputation!
Ripoff Report Recommends
ZipBooks Accounting Software

Advertisers above have met our
strict standards for business conduct.