Surplus Online RV Marketing Charged us in Aug 2015, Said on back-order after monthly calls. Now won't answer the phone and never shipped the order. Internet

On August 28, 2015 we ordered some RV parts that work in our shuttle buses.  Our CC was charged at that time as part of the online order.  After several weeks we called about the shipment and were told it was on back-order.  After several more weeks and months with more calls it was still on "back-order".

It is now March 2, 2016 and still no delvery.  WE have made many attempts to get them to do a full refund but they just don't even answer the phone and there is no way to leave a voice message.  We are now in the process of doing a chargeback for $73.98