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Ripoff Report | Surpluscompute Review - Santa Clara, California
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Report: #225004

Complaint Review: Surpluscomputers.com - Santa Clara California

  • Submitted:
  • Updated:
  • Reported By: — Huntington Beach California
  • Author Confirmed What's this?
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  • Surpluscomputers.com 1600 Duane Ave Santa Clara, California U.S.A.

Surpluscomputers.com ripoff Will not give refund for defective merchandise that was advertsised as brand new Santa Clara California

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I purchased an MP3 player for my 6 year old niece for Christmas. Product is Garfield MP3 Player.

Product does not work, possibly due to outdated/incompatable software.

Company refuses to offer refund, will only replace with stipulation I pay re-stocking fee if THEY decide product is working correctly when I return it. No other option is offered.

Instructions for RMA require completing and returning by email but that is not possible under most circumstances and instructions for what to do if this is the case do not exist.

In addition, customer service of phone crew is non-existent and they treat their customers like morons.

Michael
Huntington Beach, California
U.S.A.

This report was posted on Ripoff Report on 12/12/2006 02:40 PM and is a permanent record located here: https://www.ripoffreport.com/reports/surpluscomputerscom/santa-clara-california-95054/surpluscomputerscom-ripoff-will-not-give-refund-for-defective-merchandise-that-was-advert-225004. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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