Survival Life Survival Life Ordered two "free" Everstryke Matchboxes. Opened package and unscrewed stryker but plastic screw immediately snapped on both. Cheap product. Not worth time or ship/handling...... austin Texas

I am so sorry that you received a defective Everstryke match. I would like to go ahead and send another set of Everstryke matches out to you free of charge as well as refund you for your initial purchase.  If you could reach out to me at support@survivallife.com using the subject ATTN Brittany I would be happy to send the matches out to you completely free of charge, refund you for the initial purchase, and assist you with any other issues that you might have. Thank you and have a great day!

I read your response with amazement. It is your position that it is okay for a company to offer for sale brand new items that are defective. If yoiu believe that ANY item is "FREE" for just the payment of shipping and handling then you are a very naive person. The cost of the "shipping and handling" far exceeds the actual cost of shipping and handling. The price of the cost of the item is included in the shipping and handling. When a person places an order for an item it is with the understanding that it will arrive in good condition and will not be defective.

Your suggestion that it is an easy repair misses the point completely. A person purchasing an item has the expectation of the item arriving in a workable condition. If this was not so then a company could purchase a lot of bad merchandise and then sell it to unaware customers and then just say too bad when the defect is brought to their attention.

It amazes me that companies can sell this cheap made product by spending thousands on Infomercials.  The consumer then finds out that the product shouldn't even be on the market because it is so inferior.  The cost of postage and handling more than pays for the product.  This item probably cost the company twenty five cents to mfg plus the postage and handling (more profit, because they are also marked up)....so the company says they are giving the item away "free" when in fact they are making a profit.......Who in the company inspects the items to make sure they even work?.....I'm sure I am not the only person who has had a problem with these stryker matches............

 It was "free" so you paid no money to THEM for the product. The money you did pay was used on the shipping. Since you recieved your 'free" product, that means that there is NO ONE who can give you money back. It AMAZES me that people like YOU still exist!!! Heres a thought, take the broke PLASTIC screw down to a home depot or auto parts store and pick up a few METAL replacments. This way you get to use the item. Why is it COMMON SENSE appears to COMPLETLY be missed by the average American?? Is it the connecting the dots?? Is it the FACT that they no longer teach our children BASIC problem solving?? Whatever the issue is, all you need to do is replace the broken screw and the product should work as advertised.