Complaint Review: swipeauctions.com - Internet
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- Author Not Confirmed
- swipeauctions.com Internet United States of America
- Phone:
- Web: www.swipeauctions.com
- Category: On-Line Business
swipeauctions.com Charges $159 immediately with very misleading website, Internet
*Author of original report: Refund Received
*UPDATE Employee: SwipeAuctions
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I signed up for this website. The site itself is very "busy" visually, and you need to scroll down for a long while to get to the sign-up and "continue" buttons. Enclosed it eh terms is apparently something, which looks like a banner ad on the left side of the screen, that allegedly discloses that they will immediately charge $159 when you sign up.
I would not have signed up if this had been clear and professional and disclosed in a way that someone could understand it. I have contacted the company for a refund, and received a 4 page PDF file that needs to be completed, "hand-printed", mailed in, and then I have to contact them 2 weeks afterwards to follow up on this for the refund to be processed. They claim this is because their bank needs this in order to process the refund... which is funny, my bank wouldn't need that to reverse an erroneous charge.
The refund form and their general attitude clearly indicates they are not interested in processing a refund, and that they rely upon procedural gimmicks to make their money. Enclosing the terms of the sign-up in such a "sneaky" way is unconscionable and wrong.
I don't know whether or not anyone actually receives merchandise from them, but I can say this - Stay as far away from this company as possible.
This report was posted on Ripoff Report on 09/30/2010 06:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/swipeauctionscom/internet/swipeauctionscom-charges-159-immediately-with-very-misleading-website-internet-646048. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Author of original report
Refund Received
AUTHOR: Mike - (United States of America)
SUBMITTED: Monday, October 25, 2010
I received my refund after getting Jennifer involved. The regular customer service channel requested that I wait 14 days before following up on my mailed-in refund request. I did so - and then after the 14 days, the regular customer service "refund" people suggested that I follow up AGAIN in yet another 12 days due to "delays."
Jennifer got this done in less than a week. She provided good service, and I cannot complain about her help at all - but I wonder if I would have received the same level of service if I had not gone on RipoffReport.com... or if I'd be waiting for that 12 additional days to lapse before being delayed again.
For the above, I would like to thank Ripoff Report for providing this forum.
#1 UPDATE Employee
SwipeAuctions
AUTHOR: SwipeBids - (USA)
SUBMITTED: Thursday, September 30, 2010
Good Afternoon Mike,
My name is Jennifer, I am the Head of
Customer Service for SwipeAuctions. I am very sorry you feel mislead by
our site as that is not our intention. We do mention our registration
fee several times within our final registration page, including a
disclosure directly above the "Start Bidding" button which finalizes
your registration.
I would be more than happy to assist in your
concerns for a refund or any other issues you may have. Please contact
me at jennifer@swipeauctions.com, include your first/last name, user
name, email linked to account and the link to this post. I hope to hear
from you as I will ensure a positive resolution.
Regards,
Jennifer
Head of Customer Service
Our Winners: http://www.swipeauctions.com/all_past_winning_auction.php
Our World Vision Charity:
http://www.swipeauctions.com/world_vision_charity.php
Our Customer Service Page: http://www.swipeauctions.com/contact.php
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