Report: #859554

Complaint Review: Synapse Retail Ventures, Inc.

  • Submitted: Mon, March 26, 2012
  • Updated: Mon, May 21, 2012
  • Reported By: Tichi — Iowa United States of America
  • Synapse Retail Ventures, Inc.
    225 High Ridge Rd Stamford, CT, 06905-3000,
    United States of America

Synapse Retail Ventures, Inc. Synapse Group, Inc. duped me into accepting trial magazine subscritions, not notified would be charged first, cannot cancel Internet, Internet

*General Comment: Synapse Retail Ventures, Inc

Show customers why they should trust your business over your competitors...

I was offered three free trial subscriptions to magazines of my choice by Books A Million, approximately a month ago.   At no time was I informed that they would charge my credit card to initiate the "free" trial.  When I discovered this, about a week later via notice from the company, I personally went to the store to have them cancel the offer.  In addition I tried to contact the company on the customer service number provided .  It gives no opportunity to speak with a "real" person, it is completely automated with no option for my problem.

Today 3/26/12 I received a "Welcome" card saying I had "recently accepted an offer to try the magazines...."  I returned the card with a cancellation notice on the face of it, in addition to a letter restating that I had cancelled previously.  I also said they did not have my approval to charge my credit card. 

I found a name and number of the VP of Public Relationn the Internet.   I tried to reach this person, and received a message that she could be reached via her cell.  I called that number and got another message that she was not available. 

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#1 General Comment

Synapse Retail Ventures, Inc

AUTHOR: Donnie Smith - (United States of America)

i was duped into getting "free" subscriptions to magazines at fye and when i tried to cancel at the number given, 800-586-9312, it would not accept the cancellation, but kept trying to get me to accept other offers. i called time mgazine and got this number to call 877-373-1936 and was able to speak to an actual person. i won't know till around july 9 if it actually worked, but i'll keep you all posted.
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