T Mobile; Edwin Stole my phone promising me credits to my bill Branford CT

On June 23rd, 2021 I went to this T Mobile to activate a phone I purchased through the store itself.

The sales rep, Edwin, asked me if I had a device to trade in. I said I had a device I privately bought on Amazon that was too large for me, he said that would be fine.

I retrieved it from my vehicle and handed it over. He said I would receive monthly credits to my bill (money off each month totaling the value of the phone). I asked him how much the credits would be and he said we wouldn't know until it was reflected on my bill and the phone was inspected. 

I gave it two solid billing cycles, calling once or twice between the "transaction" date and today 9/16/21, unable to secure a definitive answer on what the status was. It wasn't until today, 9/16/21, that I was told the phone never made it into the system.

I was told that the transaction I was originally there for (activating a new phone) wouldn't qualify me for the credits via a trade in.

I have been lied to, deceived and given the run around by every employee I have tried to contact, including the store manager, Yari. I asked the store manager to look at the cameras which she denied, stating that she needed to call her boss and talk to the employee. I contacted sprint corporate who also gave me absolutely no course of action to remedy this.

I have tried to obtain the franchise owners contact details and they were not given to me. I filed a complaint with the BBB, CT Dept of Consumer Protection and the FTC. Tomorrow morning (9/17/21) I will be filing a police report. Im also retaining an attorney.

I handed him a $650 phone and he stole it. My biggest problem is not only is absolutely no one attempting to remedy this, but the manager at the T Mobile store and the other associate that was there when I went in today acted like nothing was wrong, almost as if they have dealt with this before. Which leads me to believe this location is working together to scam people and cover it up. Unacceptable and I am reaching out to every outlet I possibly can.