• Report: #414086
Complaint Review:

T-Mobile - Wirefly.com

  • Submitted: Tue, January 20, 2009
  • Updated: Tue, January 20, 2009

  • Reported By:Portsmouth Virginia
T-Mobile - Wirefly.com
201 Wiley Rd LaGrange, Georgia U.S.A.

T-Mobile - Wirefly.com CUSTOMER SERVICE SUCKS! FROM 8AM UNTIL 12:50PM ON PHONE W/O RESULTS!!! LaGrange Georgia

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I ordered service after putting T-Mobile on my computer. A company came up called "Wirefly.com". Although this company came up, there were several wireless companies on this page I chose T-Mobile.

T-Mobile's website came up, I chatted with a rep who in turn told me I needed to speak with a "T-Mobile" rep to finish enrolling for their services. Upon receiving the phone it is a "sidekick", which is not user friendly for a person with disabilities...as I told the rep upon ordering. I called T-Mobile and was told how to send the phone back. After staying on the phone today (Tuesday Jan. 20) from 8am-1250pm...my problem is still not resolved. I am on a fixed income & this cost me $158.97.

T-Mobile's warehouse in LaGrange doesn't answer the phone directly with a problem. I've called several times in order to let them know the phone is going to the wrong location, only to be told "once the National Return Center" receives the phone, I can't get it back!!! But in the meantime, they won't send me another phone!!!

I went through so much stress today that my heart is actually palpatating, my chest is tight (asthmatic spasms) and I was literally physically and mentally beat down. My problem is still not resolved!

I don't have money to "give" them with no service, so now my "so call service" is in the "lost" status until I can "get a phone". What am I supposed to do?? If I can't get this resolved, I will file a report with Consumer Reports or any advocate for the consumer.

Portsmouth, Virginia

This report was posted on Ripoff Report on 01/20/2009 01:32 PM and is a permanent record located here: http://www.ripoffreport.com/reports/t-mobile-wireflycom/lagrange-georgia-30240/t-mobile-wireflycom-customer-service-sucks-from-8am-until-1250pm-on-phone-wo-result-414086. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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