Tanner Transmissions Sunset Utah Tanner Transmission is running a scam Sunset Utah

Tanner transmission in Sunset Utah either tried to scam me or they are incredibly incompetent. 

I have a 2004 Ram 3500 with the 48re transmission.  Out of nowhere when I left my house the other day my truck had a huge delayed shift out of first gear.  This truck had no prior symptoms and I had just hat a full transmission service done at the dodge dealership 6 months earlier. 

I called Tanner Transmission and they told me that they would perform a free diagnostics so I took it to them.  A couple hours later I received a call back from them.  The technician explained that they had run a full diagnostics and concluded that it was definitely an internal problem causing my shifting problems.  He said that they had checked all the adjustments and electrical sensors and they all checked out ok.  He needed me to authorize $650 for them to do an internal inspection to determine the problem.  I asked for a worst case estimate and was told that it could be anywhere between $1000 and $3000, but they wouldn’t know until they take a look.  He assured me that they would only replace the parts that needed to be replaced and wouldn’t charge me for unneeded repairs.

  So, I told him I would call him back to let him know how I wanted to proceed.  In the meantime, my wife ran a better business bureau inquiry and found that they had over 20 serious complaints.  And additionally I was told by a friend who overheard that I had my truck at Tanner and he was very adamant that they scammed a relative of his for several thousand dollars.   

  I decided to go pick up my truck and get other opinions.  When I picked up my truck the technician told me again that it was definitely internal and mentioned that they had eliminated the common problems sensors and solenoids.  He emphasized that they were the best around and had the most experience.   

  The next morning I thought I would run a quick Google search for the symptoms I was experiencing and within seconds found several hits and youtube videos with a simple solution to my problem.  They all said it was the governor pressure solenoid and pressure sensor.  It was all over the internet that this is a very common problem on the 48re transmission.  I decided to take the gamble and picked up the two parts.  Between the two it was about $100.  It took me about 45 minutes to replace these parts and when I was done my truck shifted like a champ once again.

  So, my conclusion is that Tanner Transmission either tried to scam me or they are an incredibly incompetent transmission repair shop.  If I can find that this particular transmission has a very common problem in a couple of minutes, one would think that a business that specialized in the field would have this figured out.  If they were just honest with me I would have paid a few hundred dollars for them to fix it. 

  Shame on you Tanner Transmission!