I have a policy with Tapco Underwriters and a little over 2 months ago my A/C unit was stolen. I called my agent, Patrick Craig and filed a police report. I have been jerked around from the very beginning. After speaking with my agent, I was told via email that the adjuster would be contacting me soon. That didn't happen.
Later, I was put in contact with Jeffery Hart from Crawco Insurance, which I'm guessing is a parent company of Tapco. Mr. Hart apologized for the delay and I gave him the police report info. Then I didn't hear from anyone for 10 days so I again contacted my agent, Patrick Craig. I then got an email stating that I needed to sign a non-waiver agreement & have it notarized. I signed & returned it. There were no requests asked of me in my initial conversation with Mr. Hart, if there were it could have gotten things moved along more quickly.
Then after I get them the non-waiver agreement, there is no response. [continued below]....
..... Nobody from Tapco or Crawco is doing anything. So, I called & emailed my agent again to let him know that I still have not heard from anyone. I then receive a call on 8/15/11 at 12:27 p.m., from Mr. John Toller, another representative from Crawco. Although Mr. Hart never asked me for any
documentation, on 8/15/11, Mr. Toller asked me for an invoice for the newly installed A/C unit and pictures. I got them to him the very next day on 8/16.
Then even though in our conversation on 8/15, Mr. Toller told me that he had the preliminary police incident information and he would file for the official police report (I have this on a digital voice recording to prove it), he subsequently sends me an email asking me to get the police report. Incidentally, I asked Mr. Toller how long it would take "from A to Z" to get this claim taken care of, he told me it would be done "by the end of the week." That would have meant 8/19, we're now at 9/25/11
and nothing has been resolved.
I again sent an email to my agent, Patrick Craig, Mr. Toller and Mr. Hart stating that I was going to move forward with a complaint to the BBB and TDI, In the meantime, an adjuster from Crawco, Hailey Woods, went out there, inspected the A/C then sent me an email stating theft is not covered! Then why even go out there, ask me for pictures, a police report an invoice, give me a claim number, tell me that I will be reimbursed for the balance after I pay my deductible (which is $2000 after paying the $500)? After I get all of the information to them, then suddenly Ms. Woods tells me via email that theft is not covered.