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Report: #735422

Complaint Review: Target Superstore - Knoxville Tennessee

  • Submitted:
  • Updated:
  • Reported By: Johnna — Knoxville Tennessee U.S.A.
  • Author Confirmed What's this?
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  • Target Superstore 11100 Parkside Dr Knoxville, Tennessee United States of America

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On 5.25.11 I went to Target to buy a Kindle e-reader that was advertised in their weekly ad and online for $114. I looked at the ad closely because Kindles with sponsor ads are that price anywhere they sell them. I wanted one without the ads. No where on the ad did it say with sponsor ads or special offers. I asked a worker about the Kindles and she started to get one out of the case. The sponsored ones sd $114. I told her I wanted one without the ads and she told me they were $139. I explained the ad did not say that one.

She looked and said I was correct. She then called for someone else and they sd the one I wanted was 139 because it had wi-fi. I told her they all had wi-fi. She sd that the 114 was the advertised one and only that one. I what the normal price was and she said $114. I asked why was it in the sale paper and I was told that it was advertised at that price but that did not mean it was on sale. I thought that was what a sale paper listed. She then asked someone else and they refused to sell the other one for the advertised price.

I then went to (((competitor's name redacted))) and bought an ad sponsored one after all.

When I came home I called customer service at the corp #. I told them why they lost a hundred dollar sale. The rep sd she would tell the advertising dept and corp. she agreed it was not worded correctly. Be careful of Target ads.

sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company, ..plus, if you post a competitors name more than likely they will show up on search engines as a Rip-off! - - your comments on this policy are welcome. CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report. In this case we removed an alleged competitors name

This report was posted on Ripoff Report on 06/01/2011 03:10 AM and is a permanent record located here: https://www.ripoffreport.com/reports/target-superstore/knoxville-tennessee-/target-superstore-false-advertising-knoxville-tennessee-735422. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
4Author
8Consumer
0Employee/Owner

#12 UPDATE EX-employee responds

A picture would explain much, yet not always available

AUTHOR: MLS582 - (United States of America)

POSTED: Tuesday, July 05, 2011

Would be great to have the evidence, the picture and anything else, yet not possible, unless someone shows the same past ad, and the reason for the misunderstanding.

They told us at break time, we should answer customer questions, which was the reason we were there, at that time of day to work, yet not all customers are treated equally

Told to shop only at a Target store.

I find I never go to Target store any more after being threatened with arrest for asking a team member about the best Mother;s day card for my mother, off the clock, as a customer, he refused to let me buy the card.

This Target store finds many ways to lie about something, anything is possible, this new team leader suggested several schemes to get people to buy more rather then be helpful and let them decide.

I was terminated for several reasons, yet told someone I just left. How could I go there and work there if I am refused access to the building, or buy something there, if refused access.

I find Walmart within walking distance of my house and prices are cheaper, why go farther and get abused and pay more.

Compare Target to Walmart or some other store, and the distance it takes to get there, if you need to save money. Target claims to be cheaper, rarely its cheaper, yet not all stores including Walmart are cheaper all the time.

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#11 Author of original report

no posting of misprint or correction

AUTHOR: J - (USA)

POSTED: Friday, July 01, 2011

I did look at the ad board at the front doors. No corrections or notes on the board. Like I wrote before ( I think I did) , not only did one of the reps at the store say I was right on what was printed, so did the customer service rep I talked to on the phone from corporate. There was no sku number in the ad to show which one they were meaning. When I went to the competitor, they pointed this out to me.

They have since advertised this same item, 1ce the same wording was used, with no special offers listed. The next time they did say the special offers one.  I could understand the attitude if I had misread it. I would have apologized and moved on.

I no longer have the ad, as I had no more need for it. If not false advertising, it was at least misleading.

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#10 Consumer Comment

To the ex-employee

AUTHOR: Robert - (U.S.A.)

POSTED: Friday, July 01, 2011
Its a fact, that if Walmart or some other store misprinted it, yet rare as it is, you see the disclaimer taped to the store, to correct the problem. Do you see it at any, or all target stores when the ad is wrong, people get misled, that is the subject of the problem.
-
Actually yes I do. Target (and I imagine all Targets are the same) have "ad boards" at the front.  I, on occasion, have seen disclaimers when the ad is incorrect.  Does that mean that I go in weekly to verify that every single item on the ad is correct and if it is not correct that they have a notice...not even close.  But since "errors" are not the norm the few that I see does show that they seem to post corrections if they need to.  In fact in most areas(if not all) this is in fact law that they must post a correction for any ad errors.

So in this case there is a question.  Did the OP misread(or just miss) what the ad said, or did Target make a mistake?  Is it a case where the way the ad was written it "could" be interpeted a few different ways.

Unfortunately this was posted a month ago so it is not like people can just go into their local Target and look at the ad themselves.  Now if the OP could scan and post a picture of the ad in question that may explain a few things.

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#9 UPDATE EX-employee responds

Faith can be fact or fiction

AUTHOR: MLS582 - (United States of America)

POSTED: Friday, July 01, 2011

Faith can be fact or fiction. Among several things we were told, that were real or not real, we were told if we placed it in the wrong place, customer would get it at that price, the fact is, it only scans for the price it is, they made sure it was.

Therefore if they misprint it in an ad, or on the internet, its still selling at the price it scans at, the problem is not explaining the error for people to understand it.

Therefore the strange excuses, or the blame the customer, is just sweeping the floor and putting the dirt under the rug, it does not hide it long before its found. I too found errors on the internet when searching for an item, when it was not what it should be, or in the store, or store ads, its rare, yet its real to see.

Its a fact, that if Walmart or some other store misprinted it, yet rare as it is, you see the disclaimer taped to the store, to correct the problem. Do you see it at any, or all target stores when the ad is wrong, people get misled, that is the subject of the problem.

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#8 Consumer Suggestion

For future reference

AUTHOR: Anonymous - (USA)

POSTED: Thursday, June 30, 2011

Just because it is in the ad, does not mean it is on sale. Also, its fair to assume that the big ticket items such as video game systems, Kindles, iPods and iPads never go on sale. Yes, they are advertised in the ad, but they NEVER actually go on sale. The best you will get at Target is a free gift card, but you will still pay full price for the actual item.

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#7 Author of original report

I looked at the weekly ad

AUTHOR: J - (USA)

POSTED: Thursday, June 02, 2011

that is on the website. I also looked at the actual printed weekly ad at the store and the copy I got at the front of the store. The customer service dept rep I talked to on the phone AND the sales clerk at the store agreed with me that was the way it was printed in the ad. There was also no sku listed referring to an actual Kindle version. No one should have to go to the website after looking at the ad to verify they are both the same listing. Some people do not even look on the website and just get a weekly ad. I still feel like they should have honored what was in the ad.

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#6 Author of original report

It may show that on the website

AUTHOR: J - (USA)

POSTED: Thursday, June 02, 2011

when you type kindle. But for people who were looking at the ad that came in that Sunday's paper it showed what I said. You should not have to check their online website to recheck the prices in the ad. I think they should uphold the price and item that they show in the print ad. If there was a mistake they could have at least posted that in the store with an apology. The 2nd rep I talked to was very rude about it. Maybe at least they will make sure to show the corr item in their print ads.

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#5 Consumer Comment

answer

AUTHOR: coast - (USA)

POSTED: Wednesday, June 01, 2011

I typed Kindle in the search field of Target's web site. Then I clicked on the $114 Kindle.

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#4 Consumer Comment

Good Job

AUTHOR: mr rik - (USA)

POSTED: Wednesday, June 01, 2011

gettin what you wanted at a competitor.

Without all the drama!

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#3 Author of original report

which ad are you looking at ?

AUTHOR: J - (USA)

POSTED: Wednesday, June 01, 2011

The one I am talking about was the weekly sale paper. I looked at the website that shows the actual weekly ads as if you were looking at the sales paper. The guest services rep I talked to on the phone AND the clerk in the store admitted I was right in what was shown and listed in  the ad. Also there was no sku listed in the ad.

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#2 UPDATE EX-employee responds

A Misunderstanding can happen at Target

AUTHOR: MLS582 - (United States of America)

POSTED: Wednesday, June 01, 2011

They do misunderstand things at Target sometimes, yet I must write Customers can too.

As a Customer I went to check on a video game in the Electronics Department, in their ad the price was different, yet the reduced price label was missing that day,  I tried to prove  it,  he refused to scan the price, if I tried to buy it I would get it for that reduced price, because I found a scanner after he said it.

I know of other examples of saying something and doing something else I went to Target to get a Mother's Day card,  I looked at a few, then asked Carol about them, she was about to leave, Carol spoke nice things to me, soon Jay Irwin the STL of the store comes, I asked him a question, his answer "Duh !!!!" he tells me to leave, "Carol has work to do", Carol had left, He tells me I am causing trouble for Carol, he calls her a lazy person,  then I say I will buy the cards and leave, he says no and do not come back, then here take the cards, he ignores me, I manage to get him to take the cards, someway, I can not go out the store with them, Target had me terminated at Target for not showing up for work, when the STL of the store made me stay away.

One of the ETL of store told us, several times, near 3 years ago our Discount Card would disappear, near the begining of the year, yet never did.

Someone told me that being over 55 years old, and being a senior citizen, my Target Discount  Card would  be good forever,  even  if  I left Target for any reason.

They would tell us how much time to get it on the shelf, and say its only goal time, yet be so extreme about it, that if you could not keep up, they would take you to a room to scold you for not keeping up, and sign some papers.

I understand how this Target store thinks and its misunderstandings, you found Target at a moment  when they are doing it.

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#1 Consumer Comment

Read the ad again

AUTHOR: coast - (USA)

POSTED: Wednesday, June 01, 2011

Target's online ad reads:

Amazon Kindle Wireless Reading Device with 6" Display, Wi-Fi with E Ink Pearl Technology includes Special Offers & Sponsored Screensavers (Latest Generation) - Graphite

"I looked at the ad closely"

You did not look close enough. Your claim of false advertising has been disproved.

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