Tasting Room by Lot18 Rude and Condescending While They Rip You Off New York

BEWARE: This company is a scam. They send you wines you never ordered, returning the unordered wine is then at your expense (plus they refuse to refund the $20 shipping they charged to send you the wine you never ordered) and their customer service reps are unbelievably rude and condescending. They claim you can NEVER speak to a supervisor and that a supervisor will only communicate by email in 3-5 business days.

All I ever ordered was a tasting kit. I didn't like any of the wines in the tasting kit so I didn't bother to go on their website and "rate" the wines which would then generate my profile and trigger a box of wine being sent to me.

On the front page of their website under "How it Works" it clearly state that "Immediately after you rate your wines, we'll send you a shipment of wine in regular-size bottles." Since I didn't ever follow through with rating the wines they should never have sent me a shipment. And on their website when ordering a tasting kit it clearly states the steps to follow before a shipment will be sent to you:
*Go online and rate the six wines in the Tasting Kit.
*View your free wine profile (I never got a profile because I never rated the wines).
*Just 24 hours after you get your profile, we'll ship you twelve regular-size bottles (750ml) of wine that match your taste preferences.
They never sent me my profile because I never rated the wines therefore they should never have sent the almost $200 case of wine that I don't want and didn't order.

Nowhere in their Terms and Conditions does it say you will be sent wine anyway, even if you don't rate the tasting kit or get a profile. It does say in their FAQs, however, Frequently asked questions does not equal Terms and Conditions and a consumer shouldn't have to click on every single part of a website to find the one unofficial place where they inform you they intend to rip you off.