Taurususa international Taurus international Horrible repair service customer service and response is a joke Miami Florida

Taurus has had my PT99 since Feb 2017 its now mid August.  Several echats and emails to the so called customer service contacts have been nothing more than a waste of time.  I finally emailed the company president and customer satisfaction manager have gotten no response.  The service reps on both email and phone gave me the same scripted response each time I called or chatted. The response being "the part is on order but we don't know when we will get it.  We get parts in but never know what we are going to get."

I know this gun is no longer in production but really 6 months!

Talk about a haphazard way of conducting business and any customer service dept worth with any pride would never give out such a flimsey response and expect people to actually accept it.

From the other reports I have read I have to believe the "Lifetime Warranty" is nothing more than a come on to get you to purchase their product since they clearly have no good intention of backing it up.

I know Taurus has had a class action suit filed against them already maybe it's time for another one!