Taylor Daily Press disrespectful, rude, uncaring, no customer service, Taylor, Texas

Our interactions with Taylor Daily Press  has always been cordial, friendly and professional. Unfortunately, personell and attitudes change.My wife Sheryl ,went into the office of the Taylor Daily Press and was treated disrespectfully to the point her becoming emotional and in tears when she got home. Here is her account of what transpired:

"I walked into the Taylor Daily Press office on Thursday August 25th at approximately 4pm.  There was a rack with newspapers on the right and a customer counter on the left. I found the Elgin Courier edition and took out three papers, .I turned to see Mr. C.S. behind the counter glaring at me and I thought maybe I wasn't supposed to take the papers from there. I said," Did I do something wrong?"  He said "No, I'm just waiting for you to get through." I paid for them and  left. While in the car I skimmed through the newspaper and  noticed that this edition was from the week previous. I went back and asked to exchange them for the current issue. Mr C.S.went to the back office, came back and said that he didn't have them. I asked Mr C.S. when would the  new issue arrive. He said," I just told you, I don't have any." I replied,"There's no reason for you to be rude, sir." He said, YOU"RE the one who is being  rude. I already told you that I don't have any!"  I asked for his name. "I am Distribution manager, Mr. C.S.   Do you want to speak to my editor?"  I said,"Yes sir, I do." He turned and yelled, "MIKE, get out here!" I began to explain the situation to  Newspaper Editor Mr M.E.

 While trying to explain the situation to the Editor, I noticed that Mr. C.S.  was continually interrupting  and becoming  increasingly disruptive.  The Newspaper Editor Mr. M.E. was physically holding him by the arm telling him to be quiet and settle down. There were three female employees who witnessed the entire episode. I have never experienced such an unprofessional and volatile situation. In all honesty, I feared for my safety. I started to walk out and said," It's okay. I just want to get out of here and go home." I wanted to talk to the Editor in a controlled environment so I called him on the phone.Unfortunately things became even worse. He told me to butt out of internal issues that he was in charge. I explained that I just wanted to give my account of what had happened. He let me know in no uncertain terms that what I had to say didn't matter. I realized then that there was no point in continuing the conversation.

I was able to talk with the President of Granite Publishers (company that owns the Taylor Daily Press) .He did give a disingenuous apology to me, but not my wife. Our only request is that my wife receive an apology from Mr C.S. Distrubution Manager and Mr M.E. Editor of the Taylor Daily Press. The President of Granite Publishers stated that he felt that those two gentleman should not have to apologize and the matter was closed.

We have always known the staff of Taylor Daily Press to be hometown friendly. Many of them are our neighbors and fellow churchgoers. I would have expected that an incident like this  only occurred in the big cities. Certainly , not in Taylor, Texas.  Have we lost all civility toward each other? What ever happened to customer relations? Relative to what my wife went through in her interactions with the Taylor Daily Press, we feel that since this business entity does not hold customer service in high regard we will cease having any further business interactions with them.